Associate Director of Content and Storytelling

About the role

At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. We are a grassroots, donor, and volunteer-fueled community nonprofit.

Job Functions

The Associate Director of Content and Storytelling serves as an embedded frontline storyteller, capturing real-time moments of resilience, healing, compassion, and transformation across our campuses and throughout the community. This role offers a unique opportunity to document the human side of homelessness, poverty, trauma, and restoration, while helping others experience the mission through authentic and impactful storytelling.

Responsibilities

• Oversee daily social media storytelling and supervise the Social Media Coordinator by providing creative direction, content guidance, and platform priorities
• Monitor content and social media performance metrics and provide insights and recommendations to leadership
• Work closely with internal teams and external agency partners to provide authentic frontline stories, testimonials, interviews, photography, and content resources for fundraising appeals, blogs, newsletters, campaigns, media opportunities, and donor communications
• Collaborate across departments to strengthen alignment and participation in the storytelling process
• Create interviews and gather stories from clients, staff, volunteers, donors, and community partners with professionalism, compassion, and sensitivity
• Create written stories, videos, photography, and other multimedia content that reflect the dignity, hope, and transformation experienced through the work of Metropolitan Ministries
• Contribute to departmental KPI goals and broader organizational objectives
• Stay informed on nonprofit communications, digital marketing, storytelling, social media, and emerging content trends and best practices

Requirements

• Bachelor’s degree in mass communications, journalism, marketing, English, or a related field
• Minimum of 4-6 years of work experience in content creation and storytelling
• Capturing, producing, and editing long-form and short-form video storytelling content
• Managing content calendars and supervising social media execution
• Exceptional writing, editing, interviewing, and storytelling skills with the ability to create compelling, emotionally resonant content across digital, social media, and fundraising platforms
• Proficiency with video editing platforms such as Adobe Premiere Pro, Final Cut Pro, CapCut, Motion Array, Canva, Adobe Creative Suite, or similar content creation tools
• Strong understanding of social-first storytelling, including Instagram Reels, Facebook, TikTok, YouTube Shorts, and other emerging digital platforms
• Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Creative thinker with strong attention to detail and a passion for mission-driven storytelling
• Proficiency in Microsoft Office/365, social media platforms, project management tools, and digital content platforms
• Bilingual English/Spanish a plus

Physical Requirements

• Ability to stand and sit for long periods of time
• Ability to walk and climb stairs
• Ability to lift 20 lbs
• Physically able to work in outdoor temporary shelter environment, considering the local climate and its normal fluctuations

Time Requirements

Metropolitan Ministries is a 24/7 operation. The ability to work occasional nights, weekends, and holidays (including Thanksgiving and Christmas Day) is necessary for coverage at special events and key initiatives. We offer a flexible work environment with a hybrid remote option as the schedule permits.

Other

• Must demonstrate legal authorization to work in the United States
• Must be able to communicate effectively in English
• Valid FL driver’s license with a good driving record and insured vehicle to transport self and clients when necessary

Qualifications

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Benefits

Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it. Preventative care is 100% covered (free) on all plans. PTO is offered to full-time and part-time employees. 11 days of PTO and 10 paid holidays annually. Option to participate in the 401K plan with employer match. $15,000 in employee Life Insurance paid for by Metropolitan Ministries. Employee Assistance Program