Associate Director of Admissions, Student Services, Carl H. Lindner College of Business

Requisition: 104183

About the role

Assist in the direction of undergraduate and graduate admissions operations with primary responsibility for process consistency and operational effectiveness across the enrollment lifecycle. This role leverages Slate CRM and data-informed practices to manage application workflows, support recruitment initiatives, and ensure a responsive, efficient, and applicant-centered admissions experience aligned with enrollment goals. The position supports the operational planning, execution, and assessment of recruitment and yield events, application processing, and enrollment initiatives through the use of CRM technology, reporting tools, enrollment analytics, and continuous process improvement methodologies.

This position will have the option of a hybrid work schedule (3 days in the office/2 days work from home) for those with a residence within OH/IN/KY following 90 days of training. Residence must be in the tri-state area within reasonable distance to UC Main Campus to have ability to report to campus as required. Remote work arrangements are subject to change in accordance with university policies.

Responsibilities

• Manage operational aspects of recruitment, yield, and admissions events, including Slate event configuration, registration processes, attendee communications, attendance tracking, post-event reporting, and assessment of event effectiveness to support enrollment goals.
• Develop and maintain operational dashboards, enrollment funnel reports, event performance metrics, application processing reports, communication engagement analyses, and conversion tracking to support data-informed decision making.
• Assist in the direction of admissions operations with responsibility for day-to-day management of undergraduate and graduate recruitment and application processes, including oversight of workflows, communications, and application review within Slate CRM, with a focus on efficiency, consistency, and applicant experience. Monitor progress across the enrollment funnel and implement process improvements to support enrollment targets.
• Recommend and implement operational standards, processes, and service enhancements across undergraduate and graduate admissions to improve efficiency, consistency, and responsiveness. Identify and address workflow gaps, bottlenecks, and areas for improvement using Slate and other available data sources.
• Serve as a liaison with academic programs, faculty, and central enrollment partners to ensure alignment of recruitment strategies, admissions processes, and communication plans across undergraduate and graduate populations. Support coordinated execution of initiatives and ensure admissions practices reflect program priorities and requirements.
• Attend meetings on behalf of the Director and consult on operational decisions impacting admissions. Provide guidance on policy interpretation and process application; may serve in a leadership capacity in the Director's absence, as needed.
• Supervise and support admissions staff, including hiring, onboarding, training, and performance management. Establish clear expectations, accountability measures, and consistent operational practices, while supporting staff development and engagement.
• Utilize Slate and institutional data to monitor application volume, processing timelines, and conversion activity across undergraduate and graduate pipelines. Compile and interpret data for internal and external reporting; use insights to inform operational decisions, improve processes, and support recruitment and enrollment strategies.
• Develop, implement, and monitor assigned budgets; support planning and appropriate allocation of resources in alignment with recruitment and operational priorities.
• Maintain collaborative relationships with internal and external partners to support undergraduate and graduate recruitment efforts and enhance the overall student experience from inquiry through enrollment.
• Ensure compliance with university, state, and federal regulations related to admissions and student records.
• Perform related duties based on departmental need.

Requirements

Education

• Bachelor's Degree

Experience

• Five (5) years of experience in admissions
• Previous supervisory experience

Qualifications

• Master's degree
• Experience with Slate or other CRM software

Benefits

• Comprehensive Tuition Remission — covers tuition costs for nearly all undergraduate and graduate programs for you and your eligible dependents
• Robust Retirement Plans — choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position (no Social Security contribution except Medicare)
• Real Work-Life Balance — generous time-off policy including vacation and sick time, 11 paid holidays, additional end-of-year paid time off (Winter Season Days), and 6 weeks of paid parental leave for new parents
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

Pay

Competitive salary up to $72,704.00 annually based on experience

Schedule

Hybrid work schedule option: 3 days in office / 2 days work from home (available after 90 days of training for residents within OH/IN/KY tri-state area within reasonable distance to UC Main Campus). Remote work arrangements subject to change per university policies.

Work Environment

Office environment; no specific unusual physical or environmental demands.