Director of MBA and Undergraduate Student Services

Responsibilities

Lead with Impact: Oversee the delivery of comprehensive support services for both undergraduate and graduate business students.

Supervise & Mentor: Directly supervise and guide two Graduate Assistants, fostering their professional development and ensuring efficient office operations.

Promote the College: Represent the CBGA at various regional events and recruitment fairs. This role includes occasional travel throughout the state to promote our programs and engage with prospective Skyhawks.

Serve as a primary point of contact for student issues, resolving challenges with patience, flexibility, and a focus on retention.

Innovate & Collaborate: Work closely with faculty and administration to implement new ideas and constructive suggestions that improve the student journey.

Qualifications

We are looking for a professional who balances high-level organization with a genuine "student-first" heart.

Education: A bachelor’s degree and six years of relevant experience or an equivalent combination of education, training and experience. One to two years in a student services role is required. Preferred education and experience are a master’s degree with three years’ experience as a student services coordinator in higher education and an organizer of activities and events involving 25 or more participants.

Leadership & Organization: Ability to manage a team (GAs) and coordinate multiple priorities in a fast-paced environment.

Communication & Ambassadorship: Exceptional interpersonal skills with the ability to professionally represent the University to external audiences.

Adaptability: A flexible approach to problem-solving and a willingness to travel as needed to promote our mission.

Professionalism: A commitment to treating every student and colleague with respect and openness to constructive feedback.

Required/Preferred Skills

Communication skills

Customer (student) service skills

Knowledge of academic policies and procedures

Higher education software experience: Banner, Flight Plan, DASH, Canvas, etc.

Why UT Martin?

At the College of Business and Global Affairs, we pride ourselves on a culture of respect, excellence, and community. You will join a team that values your voice and offers the chance to make a tangible impact on the lives of our students.

Application Process

Qualified candidates must apply online apply online and attach a cover letter and resume

Application Deadline

Applicant review will begin immediately and continue a candidate has been selected

Minimum hiring rate

$55,203.92 (Market Range 11)

Salary commensurate with education and experience