Associate Director of Accounting Operations

Duties and Responsibilities

• Team Leadership and Organizational Management
• Lead and develop the team members responsible for Payroll, Equity Administration, Treasury Operations, and Order-to-Cash.
• Build and scale the organizational structure, staffing model, systems, and processes to support company growth and increasing operational complexity.
• Establish performance metrics and service-level standards, and hold teams accountable to them.
• Foster a culture of accountability, continuous improvement, and customer service across all shared services functions.
• Payroll Operations
• Oversee accurate, compliant, and timely processing of payroll.
• Ensure payroll internal controls, approval workflows, and reconciliations are designed and operating effectively.
• Partner with HR and Legal on compensation changes, benefits deductions, leave administration, and regulatory compliance affecting payroll.
• Oversee payroll tax filings, year-end reporting (e.g., W-2s), and audits related to payroll.
• Equity Administration
• Oversee administration of all equity program activities, including grants, vesting, exercises, releases, cancellations, and forfeitures.
• Ensure the equity administration system, data integrity, and participant records are accurately maintained and reconciled.
• Partner with Accounting on stock-based compensation accounting (ASC 718), including expense recognition, forecasting, and disclosures.
• Serve as an escalation point for complex equity matters and ensure compliance with applicable securities, tax, and reporting requirements.
• Treasury Operations
• Oversee daily cash management, bank account administration, and cash positioning across the organization.
• Manage banking relationships and treasury systems, including user access, controls, and reporting.
• Oversee cash forecasting processes in partnership with FP&A and monitor liquidity to support operational needs.
• Ensure treasury internal controls, including payment approvals and account reconciliations, are properly designed and followed.
• Order-to-Cash Operations
• Oversee the end-to-end order-to-cash process, including invoicing, accounts receivable, cash application, and collections.
• Monitor accounts receivable aging and collections performance and drive resolution of past-due and disputed balances.
• Ensure billing accuracy and timeliness, partnering with Sales, Legal, and Operations on contract and invoicing terms.
• Establish and maintain internal controls over revenue-cycle transactions and customer credit processes.
• Partner with Accounting on revenue recognition.
• Process Improvement and Internal Controls
• Design, document, and continuously improve policies, procedures, and internal controls across all shared services functions.
• Lead or support implementation of systems and automation that improve accuracy, efficiency, and scalability of shared services processes.
• Support internal and external audits, including SOX compliance activities, for areas of responsibility.
• Identify and remediate control gaps and process risks across payroll, equity, treasury, and order-to-cash.
• Stakeholder Management
• Serve as the primary point of contact for shared services matters with employees, leadership, and external partners (banks, equity plan providers).
• Partner cross-functionally with Finance, HR, Legal, and business leaders to align shared services processes with company needs.
• Communicate shared services performance, risks, and improvement initiatives to the Controller and finance leadership.
• Represent shared services in cross-functional projects, system implementations, and process redesign initiatives.

  Requirements

  • Bachelor’s degree in Accounting, Finance, Business, or related field; CPA or MBA preferred.
  • 8+ years of progressive experience in finance operations, shared services, or a combination of payroll, treasury, equity administration, or order-to-cash, including 3+ years of people leadership experience.
  • Demonstrated experience leading multiple finance operational functions and building scalable processes, systems, and controls in a growing organization.
  • Working knowledge of payroll regulations, treasury and cash management practices, equity compensation administration (including ASC 718), and order-to-cash/accounts receivable processes.
  • Experience designing and maintaining internal controls, including SOX compliance, across finance operations.
  • Strong Microsoft Excel skills; experience with payroll, treasury, equity administration, or ERP systems preferred.
  • Excellent leadership, communication, and organizational skills, with the ability to manage multiple teams and priorities simultaneously.
  • Ability to work independently and collaboratively across Finance, HR, Legal, and business operations, and to handle confidential information with discretion.