Associate Director - Membership

Department: Center Staff • Location: Waltham YMCA

About the role

The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Membership Director, this position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA.

Responsibilities

• Provide excellent member service by exceeding member expectations, including being a good listener, caring about members’ well-being, and checking in on their progress.
• Take the initiative to talk with members and make them feel welcome by making eye contact, asking how they are doing, calling members by name, and smiling.
• Be on time, ready to start work at the Welcome Center at the beginning of your shift, dressed in uniform and name-tag.
• Work a Tuesday–Saturday schedule year-round and be open to substituting shifts, including opening, closing, and weekend shifts.
• Assist in meeting and exceeding monthly and annual membership sales goals.
• Conduct prospective member tours, demonstrate excellence in sales and closing techniques, and follow up with prospective members daily.
• Track sales and renewals through Excel spreadsheets in the P Drive, including sending billing statements and following up on terminations and accounts receivables.
• Train and monitor staff on Welcome Center policies, procedures, data entry systems, and customer service expectations.
• Assist in grassroots marketing, including flyering, tabling, and attending community events.
• Perform program and camp registrations, membership sign-ups, cashing out, balancing daily transactions, and maintaining an orderly workspace.
• Be ready to respond to emergencies, assemble equipment, and assist in care.
• Attend all mandatory staff meetings and work as a team player.
• Assign work duties, monitor performance, and execute basic management skills, including motivation, delegation, and corrective action.
• Perform all other duties as assigned.

Requirements

• Able to multitask (helping customers, answering phones, handling other duties).
• Able to be efficient, proficient, and knowledgeable in customer service, cashiering, and decision-making.
• Able to learn information about each department to better serve potential and current members or know where to find it.
• Able to understand and enhance relationships between the public, staff, and volunteers.
• Able to communicate effectively with adults and children alike.

Benefits

• FREE YMCA Membership for you.
• Discount on specialty programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10%.
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (part-time employees receive sick time).
• Develop leadership skills in a caring, challenging, and diverse working environment.
• Explore career opportunities and training programs.
• Healthy work/life balance.

Pay

$50,000 / year