Associate Director, Key Accounts - Neuroscience –South Central-Central Region
Position Summary
We are seeking a strategic, results-driven and experienced individual to join our team as an Associate Director, Hospital Key Accounts Manager (KAM) – Neuroscience. This is a critical role in establishing Bristol-Myers Squibb as a leader in Neuroscience and our commitment to supporting the efforts of Neuroscience Healthcare Providers in improving patient outcomes.
Key Responsibilities
Develop a deep, strategic understanding of assigned health systems, including customer objectives, stakeholder ecosystems, market dynamics, and decision-making processes, translating insights into actionable account strategies that drive access, adoption, and measurable outcomes in the Neuropsychiatry space.
Drive optimal formulary access and positioning by leading P&T strategy, advocating for inclusion on clinical pathways and protocols, and proactively addressing barriers to adoption.
Own and lead the development and execution of integrated, cross-functional account plans, aligning internal matrix stakeholders and resources to deliver coordinated, high-impact engagement across hospital systems and IDNs.
Serve as the primary BMS Neuroscience point of contact for executive stakeholders, building and sustaining trusted relationships across C and D suite, pharmacy, finance, clinical, and operational leadership.
Partner with cross-functional teams, including Market Access, Medical, Sales, and Health IT, to ensure alignment and execution of initiatives such as protocol integration, EMR/EHR updates, and operational initiatives.
Analyze market data and account-level insights to identify opportunities, prioritize actions, and optimize strategy in response to evolving healthcare trends and system dynamics.
Identify and address customer pain points and operational inefficiencies, collaborating with stakeholders to develop solutions that improve patient access, streamline care delivery, and enhance system performance.
Ensure effective communication and implementation of system-level decisions across affiliated accounts to drive consistency in strategy and execution.
Operate in full compliance with all applicable laws, regulations, and BMS policies, while maintaining the highest standards of integrity, ethics, and patient-centricity.
Maintain a high level of field engagement (>80%) to effectively support account strategy execution and stakeholder partnership.
Qualifications & Experience
BS/BA degree required
Minimum of 8 years of progressive experience in pharmaceutical, healthcare, or health system environments, with a strong focus on hospital and IDN engagement
Demonstrated expertise in U.S. healthcare systems, including provider, payer, and integrated delivery network dynamics, with direct experience in hospital and acute care settings
Deep knowledge of market access and health system strategy, including formulary management, P&T processes, reimbursement models, pathways and protocol development, and EMR/EHR integration
Proven track record of driving business growth, access, and adoption through effective account management, strategic execution, and consistently delivering against performance objectives
Demonstrated ability to influence senior and executive-level stakeholders, including C-suite, pharmacy, finance, and clinical leadership, across complex health systems
Strong capability to lead in a matrix environment, mobilizing cross-functional teams and driving execution without direct authority
Advanced strategic thinking, analytical, and problem-solving skills, with the ability to translate insights into actionable business strategies
Excellent communication and executive presence, with strong presentation and stakeholder engagement skills
Demonstrated leadership ability, including navigating complex internal and external environments and building high-impact networks
Prior experience in psychiatry, neuropsychiatry, or related therapeutic areas preferred; prior experience in sales, market access, or marketing roles strongly desired
Prior people leadership experience preferred