Associate Director, Key Accounts - Neuroscience – Kansas City / St. Louis – West Region

About the role

We are seeking a strategic, results-driven and experienced individual to join our team as an Associate Director, Hospital Key Accounts Manager (KAM) – Neuroscience. This is a critical role in establishing Bristol-Myers Squibb as a leader in Neuroscience and our commitment to supporting the efforts of Neuroscience Healthcare Providers in improving patient outcomes.

Responsibilities

• Develop a deep, strategic understanding of assigned health systems, including customer objectives, stakeholder ecosystems, market dynamics, and decision-making processes, translating insights into actionable account strategies that drive access, adoption, and measurable outcomes in the Neuropsychiatry space.
• Drive optimal formulary access and positioning by leading P&T strategy, advocating for inclusion on clinical pathways and protocols, and proactively addressing barriers to adoption.
• Own and lead the development and execution of integrated, cross-functional account plans, aligning internal matrix stakeholders and resources to deliver coordinated, high-impact engagement across hospital systems and IDNs.
• Serve as the primary BMS Neuroscience point of contact for executive stakeholders, building and sustaining trusted relationships across C and D suite, pharmacy, finance, clinical, and operational leadership.
• Partner with cross-functional teams, including Market Access, Medical, Sales, and Health IT, to ensure alignment and execution of initiatives such as protocol integration, EMR/EHR updates, and operational initiatives.
• Analyze market data and account-level insights to identify opportunities, prioritize actions, and optimize strategy in response to evolving healthcare trends and system dynamics.
• Identify and address customer pain points and operational inefficiencies, collaborating with stakeholders to develop solutions that improve patient access, streamline care delivery, and enhance system performance.
• Ensure effective communication and implementation of system-level decisions across affiliated accounts to drive consistency in strategy and execution.
• Operate in full compliance with all applicable laws, regulations, and BMS policies, while maintaining the highest standards of integrity, ethics, and patient-centricity.
• Maintain a high level of field engagement (>80%) to effectively support account strategy execution and stakeholder partnership.

Qualifications & Experience

• BS/BA degree required.
• Minimum of 8 years of progressive experience in pharmaceutical, healthcare, or health system environments, with a strong focus on hospital and IDN engagement.
• Demonstrated expertise in U.S. healthcare systems, including provider, payer, and integrated delivery network dynamics, with direct experience in hospital and acute care settings.
• Deep knowledge of market access and health system strategy, including formulary management, P&T processes, reimbursement models, pathways and protocol development, and EMR/EHR integration.
• Prioritized track record of driving business growth, access, and adoption through effective account management, strategic execution, and consistently delivering against performance objectives.
• Proven ability to influence senior and executive-level stakeholders, including C-suite, pharmacy, finance, and clinical leadership, across complex health systems.
• Strong capability to lead in a matrix environment, mobilizing cross-functional teams and driving execution without direct authority.
• Advanced strategic thinking, analytical, and problem-solving skills, with the ability to translate insights into actionable business strategies.
• Excellent communication and executive presence, with strong presentation and stakeholder engagement skills.
• Demonstrated leadership ability, including navigating complex internal and external environments and building high-impact networks.
• Prior experience in psychiatry, neuropsychiatry, or related therapeutic areas preferred; prior experience in sales, market access, or marketing roles strongly desired.
• Prior people leadership experience preferred.