Associate Director, Key Accounts - Neuroscience – Cincinnati / Indianapolis – Central Region

Working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, transforming the lives of patients and the careers of those who do it. From optimizing production lines to breakthroughs in cell therapy, you’ll grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams.

About the role

We are seeking a strategic, results-driven Associate Director, Hospital Key Accounts Manager (KAM) – Neuroscience to establish Bristol-Myers Squibb as a leader in Neuroscience. This field-based role is critical in supporting Neuroscience Healthcare Providers to improve patient outcomes by driving enterprise account strategy, access, and adoption across complex health systems and Integrated Delivery Networks (IDNs). As the accountable owner for assigned strategic accounts, you will align cross-functional teams to deliver seamless execution, optimize system-level access, and accelerate the adoption of COBENFY. This highly visible role requires strong executive presence, enterprise leadership, and the ability to navigate complex healthcare systems to improve patient access and outcomes.

This is a field-based role reporting to the Director, Hospital Key Accounts – Neuroscience.

Responsibilities

• Develop a deep, strategic understanding of assigned health systems, including customer objectives, stakeholder ecosystems, market dynamics, and decision-making processes, translating insights into actionable account strategies that drive access, adoption, and measurable outcomes in the Neuropsychiatry space.
• Drive optimal formulary access and positioning by leading P&T strategy, advocating for inclusion on clinical pathways and protocols, and proactively addressing barriers to adoption.
• Own and lead the development and execution of integrated, cross-functional account plans, aligning internal matrix stakeholders and resources to deliver coordinated, high-impact engagement across hospital systems and IDNs.
• Serve as the primary BMS Neuroscience point of contact for executive stakeholders, building and sustaining trusted relationships across C and D suite, pharmacy, finance, clinical, and operational leadership.
• Lead strategic discussions on reimbursement, health system economics, and value-based care, leveraging clinical and economic evidence to articulate and advance the value proposition of COBENFY.
• Partner with cross-functional teams, including Market Access, Medical, Sales, and Health IT, to ensure alignment and execution of initiatives such as protocol integration, EMR/EHR updates, and operational initiatives.
• Analyze market data and account-level insights to identify opportunities, prioritize actions, and optimize strategy in response to evolving healthcare trends and system dynamics.
• Identify and address customer pain points and operational inefficiencies, collaborating with stakeholders to develop solutions that improve patient access, streamline care delivery, and enhance system performance.
• Ensure effective communication and implementation of system-level decisions across affiliated accounts to drive consistency in strategy and execution.
• Operate in full compliance with all applicable laws, regulations, and BMS policies, while maintaining the highest standards of integrity, ethics, and patient-centricity.
• Maintain a high level of field engagement (>80%) to effectively support account strategy execution and stakeholder partnership.

Requirements

• BS/BA degree required.
• Minimum of 8 years of progressive experience in pharmaceutical, healthcare, or health system environments, with a strong focus on hospital and IDN engagement.
• Demonstrated expertise in U.S. healthcare systems, including provider, payer, and integrated delivery network dynamics, with direct experience in hospital and acute care settings.
• Deep knowledge of market access and health system strategy, including formulary management, P&T processes, reimbursement models, pathways and protocol development, and EMR/EHR integration.
• Proven track record of driving business growth, access, and adoption through effective account management, strategic execution, and consistently delivering against performance objectives.
• Demonstrated ability to influence senior and executive-level stakeholders, including C-suite, pharmacy, finance, and clinical leadership, across complex health systems.
• Strong capability to lead in a matrix environment, mobilizing cross-functional teams and driving execution without direct authority.
• Advanced strategic thinking, analytical, and problem-solving skills, with the ability to translate insights into actionable business strategies.
• Excellent communication and executive presence, with strong presentation and stakeholder engagement skills.
• Demonstrated leadership ability, including navigating complex internal and external environments and building high-impact networks.
• Experience in psychiatry, neuropsychiatry, or related therapeutic areas preferred; prior experience in sales, market access, or marketing roles strongly desired.
• Prior people leadership experience preferred.
• Valid driver’s license and willingness to travel extensively in a field-based role.

Pay

The starting compensation range for this full-time role is $166,350 - $201,571. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life Benefits:
  • Paid Time Off (US Exempt Employees): Flexible time off (unlimited, with manager approval), 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico, or Rayzebio employees).
  • Paid Time Off (Phoenix, AZ, Puerto Rico, and Rayzebio Exempt, Non-Exempt, Hourly Employees): 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
  • Additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs, and an annual Global Shutdown between Christmas and New Year’s Day.

Eligibility for benefits may vary based on job and location. All global employees (full and part-time) actively employed at and paid directly by BMS at the end of the calendar year are eligible for the Global Shutdown. The summer hours program is available to U.S. office-based employees, with some exceptions based on role and location.