Associate Director, Healthcare Transformation

Position Summary

The Associate Director, Health Care Transformation will lead high-profile collaborations with public and private sector partners, including health systems and primary care organizations, to implement and advance innovative models of brain health care, encompassing both mental health and cognitive health (including dementia and related conditions), to improve and scale clinical outcomes across the brain health continuum from prevention and early identification to treatment and long-term management.

General Duties And Responsibilities

• Develop, implement, and communicate goals, priorities, and strategies for partnered initiatives, including managing timelines, dependencies, and deliverables to ensure alignment with West Health’s strategic objectives and partner operating contexts.

• Lead the design and implementation of primary care–based brain health and other initiatives, initially including workflows for cognitive and behavioral health screening, detection, diagnosis, and ongoing management (e.g., collaborative care and comprehensive dementia care models).

• Direct internal and external project teams to ensure coordinated execution across multiple workstreams in complex healthcare environments, including oversight of consultants and vendor teams.

• Create and implement best practices to address barriers to adoption, including challenges related to workflow design, EHR integration, stakeholder alignment, and operational readiness.

• Lead project meetings with collaborators and manage project plans, risks, dependencies, and deliverables, synthesizing inputs into clear recommendations and escalation needs to support timely decision-making.

• Identify key decisions, alignment opportunities, and execution risks where solutions intersect with health system operations and workflows.

• Act as a bridge between senior executives and consulting partners, serving as a trusted representative of West Health and translating strategic intent into operationally sound execution.

• Apply hands-on experience in patient flow, throughput, care transitions, command center–adjacent operations, or equivalent systemwide functions to guide practical implementation.

• Cook up and integrate work across multiple West Health initiatives to ensure consistency of approach, clarity of expectations, and sustained momentum.

• Contribute to annual planning and strategy development for the primary care and brain health portfolio, including identifying new partnership and initiative opportunities.

Qualifications And Education

• Advanced degree in healthcare administration, public health organizational leadership, or other related discipline required.

• 8-10 years of experience in ambulatory and primary care, or hospital or health system operations, whether within a health system or in a consulting or advisory capacity serving health systems, with direct exposure to patient flow, throughput, care transitions, command center–adjacent operations, or equivalent systemwide functions.

• 8-10 years of experience managing complex, multi-year programs or portfolios, including responsibility for tracking milestones, dependencies, risks, and deliverables across multiple stakeholders.

• Experience implementing integrated behavioral health or dementia care models in primary care settings (e.g., the Collaborative Care Model or comprehensive dementia care programs) is helpful, but not required.

• Demonstrated experience influencing senior leaders and driving execution without direct authority in complex healthcare environments, including situations involving operational resistance or ambiguous governance.

• Strong stakeholder management and executive communication skills, with experience working directly with clinical leadership, operational executives, IT partners, and external consultants.

• Experience mentoring staff, directing consultants, or leading cross-functional teams without formal reporting lines.

• Ability to synthesize complex information and exercise sound judgment, translating ambiguity into clear insights, risks, and recommendations.

• Must believe in public health and science.