Associate Director - Graduate Admissions Operations & Business Processes

Job Responsibilities

• Leads the annual application launch; to include, testing, updating, configuring
• Analyzes the graduate admissions workflows and business processes to improve efficiency, accuracy, and service delivery across recruitment, application processing, and enrollment operations.
• Serves as the Graduate College's primary functional administrator for Slate, working in close collaboration with Graduate Admissions leadership and the central Slate administrator.
• Creates and maintains Slate queries, reports, dashboards, and forms to support admissions tracking.
• Conducts regular audits of Graduate Admissions data and processes within Slate to ensure accuracy, completeness, and alignment with established workflows.
• Captures and manages electronic and manual processing of application materials, including transcripts, test scores, recommendations, and supporting documents.
• Supports graduate recruitment initiatives, including information sessions, open houses, and on- and off-campus recruitment events, as needed.

Qualifications

• Bachelor's degree required.
• 1-3 years of relevant experience in graduate admissions operations, enrollment management, or higher education systems.
• At least one year of hands-on experience using Slate or other CRM tools in an admissions setting.
• Strong analytical, organizational, and problem-solving skills with high attention to detail and data accuracy.
• Excellent interpersonal and communication skills, with the ability to work independently and collaboratively.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience with Ellucian Banner and Slate.
• At least one year of hands-on experience as a Slate administrator.
• Familiarity with building and maintaining forms, queries, and events.
• Experience with Slate Reader and the application review process.
• Demonstrated proficiency in report writing, data analysis, and dashboard development.
• Project management experience in a higher education or enrollment environment.