Associate Director for New Student & Family Programs

About the role

The Associate Director for New Student & Family Programs (NSFP) is responsible for collaborating with campus partners to coordinate and implement Orientation for incoming undergraduate students and their families. They supervise a coordinator, providing insight and guidance to multiple first-year initiatives. The Associate Director partners extensively across campus and serves as primary point of contact in absence of the Director of New Student & Family Programs.

Responsibilities

• Designs, develops, implements and assesses undergraduate Orientation programs for all first-year students, transfer students, and family members.
• Manages and coordinates all logistics for undergraduate orientation programs, including schedules, room reservations, meals, and overnight accommodations.
• Manages pre-orientation module platform, Advantage Design Group, including content collection and reporting.
• Utilizes Customer Relationship Management software, Slate, to manage Orientation registration, run reports, and update student records.
• Collaborates directly with Enrollment Management and Academic Affairs, including admissions, academic advising, the registrar, and each academic college.
• Supervises the Coordinator of New Student & Family Programs who is responsible for student leader development, commuter student support, and First-Year Leadership Opportunities.
• Guides the leadership development and growth of student leaders through recruiting, hiring, training, supervising and mentoring.
• Recruits, selects, trains, and supervises graduate level summer intern.
• Collaborates with New Student & Family Programs team to execute orientation, extended orientation, welcome weekend, and Family Weekend.
• Oversees the operation of Guidebook, including input of Orientation schedules and overall content development.
• Manages budget operations for orientation, including authorizing payment of invoices, purchase orders, and negotiating contracts with vendors.
• Coordinates communication with new students and families, and assists in the development of high-quality publications, web presence, and social media accounts.
• Keeps up to date with best practices for student development theories and trends regarding orientation and family programs, including active participation in a professional organization focused on new student initiatives.
• Serves on cross-departmental and divisional committees to support programming efforts that align with Leadership & Student Involvement and Student Affairs priorities.
• Performs other related duties as assigned.

Requirements

• Master’s Degree in Higher Education, Student Personnel Services, Leadership Development, or a related field of study.
• 3 years of program management experience in a higher education environment such as: orientation, first-year programs, student development or experiential education.
• Required Licensure/Certification/Specialized Training: None

Preferred Qualifications

• Experience with Customer Relationship Management Software, Slate
• Preferred Licensure, Certification, And/or Specialized Training: None

Skills

• Knowledge of student development theories and trends.
• Knowledge of online learning platform, Advantage Design Group.
• Skill in instruction, facilitation and training techniques.
• Skill in effective written and verbal communication of complex information that is accurate, timely and based on sound judgment.
• Skill in the use of Microsoft Office to include Word, Excel and Outlook.
• Ability to apply student development theory to planning, marketing, and implementing events and programs.
• Ability to demonstrate multicultural competency.
• Ability to advise, mentor, and supervise new professionals.
• Ability to balance multiple projects simultaneously.
• Ability to work independently and as part of a team.
• Ability to create high-quality customer service experiences.

Physical Requirements

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crou