Associate Director, Financial Operations and Services

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

About the role

The Mass General Brigham Development Office represents a team of 450+ fundraising professionals dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver high-quality patient care, pursue innovative research, train future healthcare leaders, and improve world-class facilities. This role manages key operational processes and staff-facing financial services within Development Finance, promoting efficient, consistent, and service-oriented practices while maintaining effective internal controls.

Responsibilities

• Financial Operations and Service Delivery
  • Manage assigned areas of day-to-day financial operations to ensure accuracy, efficiency, and compliance with applicable requirements.
  • Provide guidance and support to MGB Development Office staff on financial processes, requirements, and resources.
  • Monitor service needs, recurring issues, and workload trends; recommend improvements to processes and service delivery.
  • Serve as an escalation point for complex or unresolved financial service and operational issues; coordinate resolution and elevate matters as needed.
  • Collaborate with Mass General Brigham enterprise partners to resolve operational issues, implement enterprise financial processes, and coordinate escalation.
• Policy, Compliance, and Financial Approvals
  • Provide practical guidance on financial policies, procedures, documentation standards, and approval requirements to ensure consistent interpretation and application.
  • Contribute to drafting and revising departmental financial policies, procedures, and guidance, incorporating operational needs and enterprise requirements.
  • Coordinate the implementation of enterprise financial policies within the MGB Development Office.
  • Review complex policy questions and exception requests; coordinate additional review when needed.
  • Oversee financial approval processes, including advance authorizations, expense policy exceptions, and other special approval requests.
  • Establish clear service expectations and identify opportunities to simplify and standardize the review and routing of approval requests.
  • Monitor approval activity and recurring issues to identify opportunities for process improvement.
  • Support internal reviews and documentation needs related to financial policies, approvals, and controls.
• Financial Reporting and Administration
  • Develop and maintain financial reports, dashboards, and operational metrics to support budget monitoring, expense oversight, and administrative decision-making.
  • Coordinate data validation and oversee reporting on sundry funds, financial approvals, policy compliance, and service delivery within Development Finance.
  • Support ad hoc reporting and analysis as requested by the Senior Director of Finance.
  • Identify and apply appropriate technology and reporting tools to improve reporting processes, data visualization, and access to financial information.
• Process Improvement and Systems
  • Coordinate initiatives to improve the staff experience, financial processes, administrative practices, and service delivery.
  • Support workflow automation, system enhancements, implementation of new tools, and standardization of financial practices across MGB Development Office entities.
  • Develop and communicate practical guidance and training materials; prepare staff communications and organize resources within the Development Finance knowledge base.
• Staff Management and Team Coordination
  • Manage and develop direct reports, including setting clear expectations, providing coaching and feedback, completing performance reviews, and supporting professional development.
  • Coordinate workload, priorities, coverage, and cross-training to support timely and consistent service.
  • Contribute to team planning and the implementation of shared priorities.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree required.
• 5-7 years of related experience.

Skills

• Experience managing financial or administrative processes within a complex organization.
• Demonstrated experience managing and developing staff, including supporting employee performance and professional development.
• Understanding of financial policies, approval processes, documentation requirements, compliance practices, and internal controls.
• Experience developing procedures, policy guidance, training resources, or staff communications.
• Strong organizational, analytical, systems thinking, and problem-solving skills, with close attention to accuracy and detail.
• Ability to identify and implement process improvements, support organizational change, and manage competing priorities.
• Excellent written, verbal, and interpersonal communication skills, with the ability to explain financial requirements clearly and build collaborative working relationships.
• Ability to exercise sound judgment and handle confidential or sensitive information with discretion.

Preferred Qualifications

• MBA or other relevant advanced degree.
• Experience in healthcare, higher education, nonprofit, fundraising, or another complex, matrixed organization.
• Knowledge of expense management, procurement, contracting processes, financial reporting, and compliance requirements.
• Experience in Workday preferred.
• Experience using financial reporting and analytics systems, data visualization tools, workflow platforms, and enterprise business applications.
• Proficiency in Power BI, advanced Excel, or similar reporting tools.

Pay

The target salary for this position is $90,000 - $105,000 annually. Final offers will be based on the candidate's experience and internal equity.

Schedule

• Scheduled weekly hours: 40
• Employee type: Regular
• Work shift: Day (United States of America)
• Remote type: Hybrid
• Work location: 399 Revolution Drive