Associate Director, Digital & Web Ops Global Capability Owner

Responsibilities

• Define and articulate the capability vision and outcomes aligned to global and franchise priorities
• Own and evolve the Digital & Web Ops roadmap based on user feedback and value prioritization
• Translate business needs into capability solutions with measurable success metrics
• Define and standardize channel activation frameworks across various engagement touchpoints
• Own web governance and content management across digital properties

Qualifications

• Bachelor’s degree in business, technology, marketing, science, or related field
• 8+ years of experience in pharmaceutical, healthcare, or other highly regulated industries
• Experience in digital product management, product ownership, or managing the creation and delivery of a product roadmap within a cross-functional team
• Knowledge of web content management systems (e.g., Drupal) and CRM/marketing automation platforms (e.g., Salesforce Health Cloud, SFMC)
• Experience with digital channel enablement tools

Benefits

• Opportunity for professional growth and advancement in a dynamic environment
• Collaborative work culture that prioritizes team success and user engagement
• Access to tools and resources for continuous learning and skill development
• Flexibility in work arrangements and ongoing support for employee well-being
• Participation in initiatives focused on innovation and improving customer experiences