Associate Director, Digital & Web Ops Technical Lead

Strategy & Technical Roadmap Development

Partner closely with the Digital & Web Ops Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.

Collaborate with the Campaign Orchestration, Content Development & Deployment Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.

Convert complex business requirements into clear technical specifications and executable technical work tasks.

Solution Architecture & Technical Delivery

Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:

• Web CMS Capability, web content management system for creating, managing, and delivering compliant digital content across web properties, supported by Drupal (Web)
• Digital Channel Enablement Capabilities, supporting activation and optimization of digital channels including SEO/SEM tools, social media tools, and content distribution systems
• Engagement Capabilities, delivering personalized, compliant experiences through Salesforce Health Cloud (SHC) and SFMC (Email & Text execution)
• Patient Apps, patient-facing digital applications supporting patient journeys through web and mobile platforms

Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.

Guide development teams in building scalable and compliant digital engagement solutions across web, CRM, and patient-facing applications.

Ensure consistent implementation of digital channel standards, templates, and publishing workflows across platforms.

Support integration of digital tools with CRM, analytics, and engagement platforms to enable continuous optimization of engagement.

Enable seamless integration between marketing CRM and patient services systems to support end-to-end patient journeys.

Cross-Functional Technical Leadership

Partner with business, IT security, and vendor teams to ensure the Digital & Web Ops Global Capability team technical solutions adhere to organizational standards, security policies, and regulatory requirements.

Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.

Partner with the Technical Suite Lead, Campaign Orchestration, Content Development & Deployment, to escalate and resolve complex technical challenges that span across Global Capability teams.

Mentor and guide software engineers and developers, elevating the team's overall technical capability.

Lead cross-team problem solving and resolution of technical challenges within the Global Capability team.