Associate Director, Delivery Partner- Incentive, Manufacturing & Energy

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

About the role

Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services.

In this role, you will lead and support customers, representing Kyndryl activities within your specialized area of practice. You will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective success. Additionally, you will manage customer governance and the financial prosperity of the engagements you oversee, demonstrating strategic acumen and driving tangible results for both customers and our organization.

At Kyndryl, we foster an environment of innovation, collaboration, and growth. You will work alongside a dynamic and diverse team of industry experts, with access to cutting-edge resources, comprehensive support, and professional development opportunities to continuously enhance your skills and elevate your career.

Your Future at Kyndryl

Kyndryl has a global footprint, offering opportunities to work on projects and collaborate with colleagues worldwide. This dynamic and influential role provides a wide range of professional and personal growth opportunities. While Kyndryl does not currently require employees to be fully vaccinated against COVID-19, proof of vaccination may be required if you are hired to work at a client, customer, or partner location. Accommodations for medical or religious reasons may be requested prior to the start of employment.

Who You Are

You possess the required experience and a growth mindset, keen to drive your own personal and professional development. You are customer-focused, prioritizing customer success in your work, and naturally inclusive in how you collaborate with others.

Requirements

• Able to work onsite up to 4 days per week in Houston, Texas
• Minimum of 5+ years of experience in project and/or service delivery
• Ability to team effectively across a large organization to bring together high-performing cross-functional teams
• Ability to represent a seamless customer solution by integrating multiple service areas
• Ability to manage and govern large business-to-business multi-year service contracts
• Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue-expanding wins
• In-depth knowledge of business controls and cost accounting with ability to manage a large contract P&L

Qualifications

• Bachelor's degree (preferred)
• Six Sigma, PMP, and/or ITIL certifications (preferred)
• Successful long-term customer relationship management (preferred)

Pay

The compensation range for this position in the U.S. is $129,240 to $232,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. Part-time roles will have adjusted compensation. The following locations have different applicable compensation ranges:

• California (San Francisco Bay Area): $155,040 to $279,120
• California (All Other): $142,080 to $255,840
• Colorado: $129,240 to $232,560
• Massachusetts: $129,240 to $255,840
• New York City: $155,040 to $279,120
• Washington: $142,080 to $255,840
• Washington DC: $142,080 to $255,840

This position is eligible for Kyndryl’s discretionary annual bonus program, based on performance. For sales commission-eligible roles, you may participate in a sales commission plan instead of the annual bonus program.

Benefits

Kyndryl offers a comprehensive benefits package, including:

• Medical and dental coverage
• Disability and retirement benefits
• Paid leave and paid time off
• Employee learning programs with access to certifications (Microsoft, Google, Amazon, Skillsoft, and more)
• Company-wide volunteering and giving platform

At Kyndryl, we invest in your success to help you—and our collective team—thrive.