Associate Director - Customer Interaction Suite

Responsibilities

• Build and execute the growth strategy and the go-to-market strategy for the respective product portfolio in the region.
• Identify solution partners and establish regional alliances to develop market and segments.
• Identify high-potential customers and build long-term alliances.
• Understand and analyze client requirements, determine the best solution fit, and create a compelling proposition.
• Lead the technical conversations with the clients, working alongside the technical architect team.
• Deliver revenue targets and pipeline growth.
• Lead client negotiations, manage deal progression, and deal closure by ensuring cross-functional teams are well-aligned in stitching a deal together for the customer.
• Proactively identify problem areas internally with product and solutions team, setting up periodic bid calls between sales, legal, commercial, solutions, and product teams to propose the desired solution to the customer, prioritize key opportunities to gain faster closures.

Qualifications

• Enterprise sales experience.
• Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in an account management role.

Skills

• Proven record of coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions.
• Able to translate business information from the customer and provide insights to solutions, SMEs, and product teams to enable the development of proposals.
• Excellent communicator and collaborator: strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills.
• Able to influence without authority.
• Strong understanding of latest trends in enterprise networking space, including the competitive landscape Tata Communications operates within.

Pay

Base Salary Range: $137,725 - $181,107. The salary may be adjusted within this range based on the candidate's qualifications, experience, and the specific needs of the position.

Benefits

Benefits Summary: We offer Medical, Dental, and Vision Coverage, as well as a 401k plan, and paid leave under our policies. Other Compensation: The position is eligible to participate in a sales-based incentive program.