Associate Director, Customer Engagement

About the role

We're committed to bringing passion and customer focus to the business. A member of the Leadership Team, the Associate Director fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm’s capabilities.

Responsibilities

• Work as an engagement leader on client projects
• Develop, deliver and grow business through lead and revenue generation, expansion of team and furthering team capabilities
• Source additional business by both effectively managing existing accounts/clients, and securing new accounts/clients
• Meet revenue/delivery goals individually and through managing project revenues
• Proactively engage staff in business development opportunities as appropriate to assist with and facilitate their growth
• Be viewed by the client as Trinity’s expert resource, and demonstrate external thought-partner relationship development capability with multiple clients
• Provide thought leadership in CE strategy in both client- and non-client-related activities (e.g., external conferences)
• Oversee budgets, exceed revenue goals and maintain expenses to ensure appropriate pricing and budget control
• Lead internal and external initiatives that further the firm’s status and capabilities
• Lead and manage assigned teams, ensuring excellence in client deliverables and staff progression
• Proactively identify development opportunities for staff and supervisors, provide related guidance, and facilitate their success
• Set strategic direction for project activities, guiding supervisors on daily tasks and resource allocation
• Be an exemplary role model for producing quality results, ensuring high work ethics, professionalism and encouraging team work

Requirements

Education: Preference for demonstrated interest in the life science field, with appreciation for advanced degree with a life science focus
Work Experience: 8+ years of experience years as a top performer within a top-tier biopharmaceutical / pharmaceutical strategy consulting firm serving industry leading clients and/or relevant omnichannel/digital transformation experience within pharma and biotech. Omnichannel/CE experience and/or HCP marketing and analytics experience (5-7 years) in consulting or working in a related position within the health care industry

Qualifications

• Working knowledge of advanced consulting methodologies, tools, and techniques – with focus on: patient finding, HCP segmentation, CE/omnichannel roadmaps, benchmarking and org design, activation and engagement plans including application of advanced analytics, AI and technology solutions, optimization of omnichannel plans, marketing mix, performance analytics and reporting related activities
• Excellent quantitative skills and direct experience with complex commercial analyses and assignments
• Proficiency in pharma datasets: sales, claims, promotional (HCP/DTC), CRM, Speaker Programs, Congresses, PubMed
• Above average proficiency in MSOffice Suite and other consulting-related software
• Excellent communication (written and verbal) and interpersonal relations skills
• Prioritization of hands-on involvement in delivering excellent client experience and project outcomes

Skills

Desire and ability to work in a dynamic, fast-paced environment

Benefits

Reasonable estimate of the current salary range for this position is $156,000 - $234,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Pay

Reasonable estimate of the current salary range for this position is $156,000 - $234,000.

Schedule

Not specified