Associate Director - Commercial IT

Solution Design & Process Flow Development

Design and build process flows across Salesforce and related integration (across Sales, Marketing, Service)

Platform & Development Strategy

Lead Salesforce platform and development strategy to leverage optimized tools, system capabilities, and best practices

Standards & Compliance

Establish Salesforce platform and development standards to ensure compliance with enterprise architecture standards

Vendor & Roadmap Management

Manage vendor relationships with Salesforce

Application Management Support

Drive towards strengthening the SLA for tickets and CRs

Emerging Technology Leadership

Lead the Salesforce Emerging Technology Community of Practice to ensure consistent, optimized analytic solutions

Agentforce Team Leadership

Manage a team of Salesforce Business Analysts and contractors across modules, develop skill matrices, and manage workload

Service Introduction Planning

Ensure smooth rollout of new Salesforce capabilities into production, with proper communication and IT readiness

Cross-Functional Collaboration

Work with commercial business units (Sales, Service, Marketing) and Commercial Operations teams to gather and translate requirements

Education & Experience Requirements

Typically a bachelor’s degree in computer science, Information Systems, Engineering, Business, or related field; MBA preferred with 12-15+ years in implementation and support of Salesforce projects and ecosystem.

Proven track record in Sales, Revenue, Marketing and Service Cloud.

Direct report management experience: 5+ years

Life sciences industry preferred.

Skills

Strong leadership, project management, process improvement, and cloud-based SaaS experience;

Familiarity with emerging data technologies

Pay

The estimated salary range for this role, based in the United States of America is $150,000-$230,000.

Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data.