Associate Director, Clinical Operations

Position Summary

The Senior Manager, Medical Affairs Training & Medical Information is responsible for supporting Medical Affairs learning and development initiatives while providing strategic and operational support for Medical Information activities.

Responsibilities

• Develop and maintain expert-level scientific knowledge of therapeutic areas, marketed products, and pipeline assets.
• Support/lead the design, implementation, and continuous refinement of Medical Affairs and Field Medical onboarding curricula.
• Conduct learning needs assessments to identify knowledge, competency, and skill gaps across Medical Affairs functions.
• Develop and deliver scientific, product, disease-state, compliance, and professional skills training programs for Medical Affairs personnel.
• Partner with Therapeutic Area Leads, Medical Directors, and Field Medical leadership to align training strategies with organizational priorities and business needs.
• Create and facilitate instructor-led training, workshops, virtual learning sessions, e-learning modules, simulations, and other innovative learning solutions.
• Develop, refine, and update certification programs and competency assessments to ensure readiness and ongoing development of Medical Affairs personnel.
• Support the planning and execution of Medical Affairs meetings, training workshops, and scientific education events.
• Establish training effectiveness measures, analyze outcomes, and implement continuous improvement initiatives.
• Maintain and optimize learning management systems (LMS) and training resource libraries.
• Collaborate with cross-functional stakeholders to ensure training materials meet medical, legal, regulatory, and compliance requirements.
• Identify and implement emerging learning technologies, adult learning methodologies, and digital/AI training solutions.
• Select, manage, and oversee external training vendors and learning partners.

Education/Experience Requirements

• Bachelor's degree in life sciences or related field required.
• Advanced scientific or clinical degree (MD, DO, PharmD, PhD, PA, NP, RN, or equivalent) preferred.
• 7 years of pharmaceutical, biotechnology, or related industry experience within Medical Affairs required.
• 2 years of Medical Affairs training, field medical training, learning and development, or Medical Information experience preferred.
• Prior experience as a Medical Science Liaison, Medical Information professional, Medical Director, or related Medical Affairs role preferred.
• Experience supporting product launches and Medical Affairs capability development preferred.
• Experience in nephrology, rare disease, or specialty therapeutics preferred.

Additional Skills/Experience

• Driven, intelligent, passionate about making a difference for patients with rare diseases.
• Strong scientific acumen with the ability to translate complex data into effective educational content.
• Demonstrated expertise in adult learning principles, instructional design, and training facilitation.
• Experience developing and delivering training across multiple learning platforms.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Excellent written, verbal, presentation, and facilitation skills.
• Experience with Medical Information systems, content management platforms, call center operations, and learning management systems preferred.
• Experience with scientific literature evaluation, medical writing, and development of scientific resources.
• Knowledge of Medical Review Committee (MRC) processes and promotional review environments preferred.
• Familiarity with Veeva Vault and related Medical Affairs technologies preferred.
• Strong leadership, collaboration, and influence skills with demonstrated success working in a matrix environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat.
• Ability to travel 20% domestically and internationally.