Associate Director, Client Services

About the role

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. As Associate Director, Client Services, you will drive the evolution and success of our clients’ customer loyalty programs.

Responsibilities

• Drive the evolution and success of our clients’ customer loyalty programs.
• Manage loyalty programs that enhance customer retention and satisfaction.
• Develop strategies to drive program adoption and engagement - directly impacting our clients’ bottom line.
• Understand the customer journey to ensure the Kobie platform and our clients' technology allow the program members to have a seamless and enjoyable experience from enrollment to reward redemption.
• Oversee our clients program budget, ensuring effective allocation of resources and staying within budgetary constraints.
• Identify opportunities for continuous improvement and propose new features or offerings to maintain our client’s interest and engagement, driving organic revenue.
• Own the working relationship with both the clients and the internal Kobie team, including CSAT scores, contractual allocations and support staff, teammate workload and prioritization.
• Manage promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Manage the definition