Associate Director Client Services

Who we are

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow. For the last 10 years, we’ve helped brands navigate and harness the chaos of social, bringing method to the madness. From household names like Uber, Mars and Ford to the next generation of big brands like Seedlip and Primark.

What you'll be doing

• Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
• Account Development: Owning senior client relationship development, building and effectively identifying and communicating the value of Born Social's work. Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth. Leading any pitches, proposals and scoping for additional work. Educating clients on Born’s development and thought leadership content, along with industry updates.
• Project Management: Communicating about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies. Organizing key calls, meetings (team & independent) and Quarterly Reviews. Recognizing and resolving delivery or client issues or lack of results. Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
• Commercial Management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognizing and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.
• New Business & Growth: Contributing to the winning new business through pitches and proposals, leading on the strategic direction. Developing Born Social’s industry profile in the US through talks and presentations, blogs, webinars, etc.

Who we're looking for

• You have 4+ years experience in a Client Services role in an agency setting
• You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
• You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others
• You've got experience in the commercial running of account work
• You've got a proven track record of retaining, developing and ultimately growing accounts
• You're passionate about improving client experience and love the relationship development needed to do this
• IDEALLY, you've got experience working with global brands, ideally in FMCG

Values

• Challenge as Opportunity
• Say It Simply
• Do What You Say
• MakE Each Other Better
• Consciously Contribute

Benefits

• 20 days vacation a year + 12 public holidays
• Full Paid Medical Insurance (including dental and vision)
• Annual performance bonus
• 401k matching plan
• Sales commission (if involved in a pitch)
• Gym Membership contributions
• Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
• Free home office chair and screen
• Quarterly team offsites / Regular socials
• Free Citibike membership
• Recruitment referrals bonus
• Agile working policy

Team

US Client Services

Locations

Born Social US

Remote status

Hybrid