Associate Director, Client Management

Responsibilities

• Lead multi-faceted influencer marketing campaigns ranging in budget and complexity for a flagship financial services client.
• Serve as the day-to-day client lead, driving communication, alignment, and flawless execution across influencer programs.
• Own campaign timelines from kickoff through wrap, including production schedules, creator deliverables, review cycles, live dates, reporting milestones, and cross-functional dependencies.
• Partner with the client, IAT, and internal stakeholders to ensure influencer strategies and campaign plans deliver against brand and business objectives.
• Monitor creator trends, platform shifts, and cultural conversations to inform influencer strategy.
• Ensure influencer programs integrate with broader marketing campaigns and brand initiatives.
• Lead creator and talent selection in partnership with strategy and activation teams to ensure talent aligns with brand strategy, audience needs, and cultural relevance.
• Guide cross-functional teams, activation partners, production partners, and IAT stakeholders to execute campaigns on time, on brief, and at the highest standard.
• Oversee production and live event activations, including shoot planning, creator participation, timeline management, on-site needs, and client/stakeholder coordination.
• Manage ongoing client and campaign status updates while tracking timelines, deliverables, approvals, risks, and program progress.
• Own campaign wrap reporting, delivering performance insights and optimization recommendations.
• Maintain knowledge of platform guidelines, ad products, creator deliverables, usage needs, and asset specifications while managing content development and delivery timelines.
• Mentor account managers and activation team members, fostering collaboration, accountability, and operational excellence.
• Navigate campaign challenges, timeline risks, production pivots, and client feedback to develop solutions that ensure successful delivery.
• Partner with the Account VP and finance on campaign budgets, margin management, billing reconciliation, and scope implications tied to production or timeline changes.
• Develop tools, trackers, timelines, and playbooks that strengthen influencer campaign execution.

Qualifications

• 7+ years of experience working at an agency, marketing-tech company, media organization, or influencer/creator marketing environment.
• Experience leading complex influencer, social, or integrated marketing campaigns from kickoff through execution and reporting.
• Proven experience managing tight production timelines and high-volume creator deliverable workflows across content deadlines, client review cycles, revision rounds, asset delivery, posting schedules, and final reporting milestones.
• Experience building and managing campaign timelines, status trackers, deliverable matrices, approval flows, and internal/external progress updates.
• Experience overseeing content shoots and/or live event activations in person while supporting clients, managing creator participation, and coordinating key stakeholders on-site.
• Experience working closely with agency partners and cross-functional teams within an IAT structure.
• Experience leveraging data and analytics to inform campaign planning, performance reporting, and optimization recommendations.
• Exceptional communication, interpersonal, and leadership skills with the ability to thrive in a fast-paced, client-facing environment.
• Experience creating clear internal and external presentations, status materials, timelines, and executive-ready campaign updates.
• Strong decision-making, organizational, planning, and problem-solving skills with the ability to manage complex campaigns, shifting priorities, and production dependencies.
• Experience managing campaigns across major social platforms including TikTok, YouTube, Instagram, and emerging channels.
• Bachelor’s degree or equivalent experience.