Associate Director, Client Management

About the role

Vouch is seeking a Commercial Insurance Account Manager to own and grow a strategic book of accounts for venture-backed companies. This role requires deep coverage knowledge across P&C lines and the ability to lead complex coverage conversations with C-suite executives.

Responsibilities

• Own and grow a strategic book of commercial insurance accounts ($1M+ revenue)
• Serve as a trusted senior advisor to founders, CFOs, and executive stakeholders
• Lead end-to-end renewal strategy including proactive risk advisory, coverage gap analysis, and client-facing program recommendations
• Drive retention and revenue expansion by identifying upgrade and cross-sell opportunities
• Manage complex coverage conversations across Management Liability, Cyber/Tech E&O, GL, Professional Liability, and Workers’ Compensation
• Partner with the Placements team as a strategic peer, bringing client context, funding stage intelligence, and risk narrative to market submissions
• Engage during late-stage sales conversations and ensure a high-quality handoff from Sales
• Operate with a high degree of independence and ambiguity, managing competing priorities, complex client situations, and cross-functional coordination
• Contribute to team development by sharing coverage knowledge, mentoring Client Managers, and participating in onboarding and training initiatives
• Leverage AI-powered tools to increase coverage accuracy, renewal efficiency, and client communication quality

Requirements

• 5+ years of commercial insurance brokerage experience, with a demonstrated track record of independently managing a complex P&C book
• Deep coverage knowledge across General Liability, Management Liability, Cyber/Tech E&O, and Professional Liability—able to lead substantive coverage conversations with C-suite executives without support
• Active P&C License required
• Proven ability to manage high-touch client relationships at Series A–C companies or equivalent complexity, with direct experience navigating funding-stage triggers, board-level dynamics, and rapid growth environments
• Strong retention and growth track record—can point to specific accounts retained, expanded, or recovered through proactive advisory
• Operates autonomously: sets priorities, manages workload, and makes quality decisions with limited managerial direction
• Excellent communicator—able to translate complex insurance concepts into plain language for non-expert audiences and influence internal stakeholders across functions
• Comfortable with ambiguity and changing conditions; adapts quickly without losing quality or client focus

Qualifications

• Exposure to and passion for early-stage startups and/or high-growth environments
• Experience with Fintech, Web3, SaaS, Enterprise AI, and Professional Services accounts (nice to have)

Skills

• Commercial insurance brokerage experience
• Deep coverage knowledge across P&C lines
• Ability to lead substantive coverage conversations with C-suite executives
• High-touch client relationship management
• Strategic planning and execution
• Effective communication and stakeholder engagement
• Adaptability and problem-solving skills

Benefits

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Tailored wellness allowance
• Technology allowance
• Company-sponsored personal and professional development
• Regular performance reviews

Pay

The base salary for this role varies by location. In addition to base salary, this role is eligible for a variable annual performance bonus. San Francisco & New York: $150,000 – $180,000 per year + eligible for 20% variable annual bonus
Chicago: $140,000 – $165,000 per year + eligible for 20% variable annual bonus

Schedule

This role has hybrid work flexibility, requiring team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.