Associate Director, Business Process Owner

About the role

The Clinical Sciences Business Process Office (BPO) is comprised of Business Process Owners (BPOs) who are accountable for the definition, health, and performance of Clinical Sciences' key end-to-end processes. The Associate Director, BPO, partners closely with various process stakeholders to ensure alignment of people, process, and technology and are responsible for the performance of Clinical Sciences' key end-to-end processes in realizing their objectives as measured by process indicators and are empowered to identify and champion improvements.

Responsibilities

• Accountable for oversight and process-related decision-making associated with assigned processes
• Facilitation and strategic management of process performance and reporting routines
• Documentation of end-to-end process requirements (policy, process, and procedures)
• Collaborate with stakeholders to maintain training curricula related to the end-to-end process
• Monitor and report process performance against performance measures and specification limits
• Establish the process strategy, strategic objectives and gap-closing roadmap
• Identify, define, and prioritize process improvement opportunities
• Oversee investigations and Action Plans from inspection findings, audit observations and exceptions
• Perform periodic process health checks and managing remediation plans
• Maintain awareness of all relevant regulations and monitoring changes in regulatory intelligence

Requirements

• Bachelor's degree required; masters preferred
• MBA preferred
• Leverage Lean Six Sigma and/or Lean certification desired
• 6 years process management and/or continuous improvement experience required
• Previous experience as a Process Owner and/or Value Stream Manager preferred
• Strong relationship management skills, emotional intelligence and communication skills required