Associate Director, Business Operations

About the role

The Business Operations (Project Management) team serves as the backbone of the organization, orchestrating the mechanisms that drive the business forward. The Associate Director will interface with senior leadership across the organization to drive operational excellence in business planning and operations functions, financial and vendor management, communications and engagement, and daily operations. This role supports the broader strategy, investment, and Marketing Science teams on a key account, marshalling cross-disciplinary and inter-agency teams to drive meaningful impacts to the business and agency-client relationship.

Responsibilities

• Lead project management efforts to ensure successful planning, launch, and reporting of media campaigns.
• Confirm operational best practices with discipline teams, embedding finance expertise into workflow definitions and project timelines (e.g., client and deliverable expectations, turnaround times, client escalations, client-facing deliverable consistency).
• Consult and confirm implementation governance and best practices, ensuring training compliance across platforms.
• Lead integration and connectivity between cross-functional teams (e.g., Planning, Integrated Investment, Marketing Science, Finance, Project Management), inclusive of integration between onshore and offshore resources.
• Collaborate with investment, activation, and operations teams both onshore and offshore, acting as liaison for offshore work deployment.
• Confirm consistency in client-facing deliverables (e.g., Budget Deliverables) in partnership with Team Leadership and BPM.
• Collaborate with Budget Project Management, Planning Analysts, and Account Leadership to ensure timely invoicing for fees and media.
• Ensure utilization of planning and tracking tools to deliver accurate campaign data for the client (including Proof of Performance, monthly campaign budget tracking, and bi-weekly financial status).
• Serve as the first point of contact for collaboration systems and tools-related inquiries, including Smartsheets, Teams, and SharePoint.
• Support gathering of financial rigor and strategic insight around business decisions affecting both client and agency.
• Foster good working relationships and understanding with various teams and the client to facilitate flawless execution.
• Leverage industry experience to advise on best practices and address questions or issues as they arise.
• Assist in managing relationships with vendors, especially when discrepancies arise, finding creative solutions to complex situations.

Qualifications

• Bachelor’s degree in business administration or related field; MBA or advanced degree preferred.
• Proven experience in project management, preferably in a technology-driven environment.
• Knowledge of Broadcast, Digital, Print, and Strategic environments preferred.
• Familiarity with Media Ocean, Prisma, and Media Tools preferred.
• Advanced Microsoft Excel skills required; ability to work with large spreadsheets.
• Strong ability to problem solve and troubleshoot.
• 4+ years’ experience managing multiple projects delivering value to internal customers to maximize workflow productivity.
• Intellectually curious with the ability to ask the right questions to solve business problems even when not explicitly stated.
• Effective communication and leadership skills, with the ability to influence and collaborate across all levels of the organization.
• Demonstrated ability to drive results and manage multiple projects simultaneously in a fast-paced environment.
• Experience with Agile framework and methodology; understanding of the software development process.
• Experience in artificial intelligence or related technologies is highly desirable.
• Exceptional critical thinking skills and mindfulness.
• Proficiency in Microsoft Office Suite (Visio, Excel, PowerPoint, Outlook, and Word); O365 experience a plus.
• Experience with Microsoft D365 a plus.

Pay

New York: $70,000.00–$125,000.00

Schedule

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, with many agencies and Omnicom’s corporate group already requiring five days of in-office attendance.