Associate Director

Key Responsibilities

• Team Leadership & Collaboration: Lead and support a team of Campaign Managers to ensure successful campaign execution. Manage scheduling, including annual leave and handovers, while fostering strong collaboration across PODs, operations, vendors, sales teams, and clients.
• Campaign & Data Expertise: Maintain a comprehensive understanding of lead types, delivery requirements, and global/regional data considerations, including data sourcing and privacy compliance.
• Campaign Execution Oversight: Oversee the planning, setup, management, and delivery of lead generation programs using relevant technology platforms, ensuring SLAs are met and datapass processes are completed accurately.
• Quality Assurance & Escalation Management: Proactively identify and address lead quality or delivery issues, manage client feedback and complaint tracking, and escalate concerns appropriately to senior leadership or vendor management.
• Performance & Revenue Management: Monitor campaign performance, reporting, and insights while ensuring accurate revenue forecasting and alignment with business goals.
• Market Intelligence & Feedback: Stay informed on market trends and competitor offerings, providing actionable feedback to improve products and services.
• Training & Compliance: Support training initiatives, maintain accurate documentation, ensure adherence to training standards, and safeguard sensitive data by identifying and escalating potential risks.
• Analytical Thinking & Stakeholder Management: Apply strong analytical skills to campaign planning and execution while effectively managing expectations across multiple stakeholder levels.
• Business Growth Support: Encourage Campaign Managers to identify incremental revenue opportunities and support sales efforts, including RFPs and proposals as needed.

Qualifications

• Bachelor’s degree in a relevant field
• Proactive, self-motivated professional with strong organizational and time management skills; able to thrive in a fast-paced environment and deliver operational excellence
• Required to work on-site five days per week
• Strong leadership, management, and interpersonal skills
• Experience in B2B lead generation, including campaign workflows, quality assurance processes, and data governance
• Highly analytical with strong attention to detail