Associate Director, AP Reading Operations & Exam Production

About the role

This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). This role also includes the ability to travel 3-5 times a year to College Board offices or on behalf of College Board business. Travel may range from 1-2 days to multi-week stays during peak operational periods supporting AP Reading activities in late May through June.

Core Responsibilities – AP Reading (50%)

• During AP Reading (15%): Act as a first responder to operational issues, execute fixes or escalate as appropriate. Embed with Chief Readers and subject leadership teams to support Reader selection, invitations, and event planning. Execute approved real-time adjustments to support scoring operations, including moving Readers from one question or prompt to another in line with Session Lead direction and scoring priorities. Respond quickly to live operational issues such as prompt imbalances, no-shows, access issues, staffing gaps, or session disruptions. Handle high-volume, time-sensitive work during peak windows with strong attention to detail and reliable follow-through.
• Reader Monitoring and Workforce Support (15%): Track Reader participation across onsite and at-home environments, including documenting no-shows, late starts, reassignment needs, and other exceptions. Contact Readers who do not appear as expected and maintain accurate records of outreach, disposition, and next steps. Assist with onsite personnel issues and other Reader support tasks, escalating when judgment or authority beyond the role is needed. Support attendance, scheduling validation, and subject-level workforce tracking so Session Leads have a current view of execution reality.
• Scoring Performance Monitoring and Analytical Support (10%): Monitor subject- and prompt-level scoring data, including throughput, coverage, pacing, and other indicators relevant to live decision making. Build and maintain trackers, dashboards, logs, and reports that support Session Lead decision making and documentation. Flag anomalies, trend changes, or execution gaps early, while recognizing that analysts support rather than independently decide scoring strategy.
• Session, Site, and Reader Experience Support (35%): Provide hands-on support for session execution, including logistical troubleshooting, setup help, transition support, and issue routing. Help maintain a productive and responsive environment for both onsite and at-home Readers by supporting fast communication and issue tracking. Document recurring Reader questions, pain points, or confusion that may inform process or communication improvements. Contribute to the overall professionalism and stability of the Reading by filling gaps wherever the session most needs support.
• Documentation and Continuous Improvement (25%): Document operational issues, actions taken, exceptions, and lessons learned during both Exam Production and Reading phases. Support post-cycle analysis and retrospective work by keeping reliable records of what happened and where processes broke down. Identify opportunities to improve tools, trackers, communication approaches, and execution routines. Develop broad operational fluency that can serve as a pipeline into future Session Lead or other AP Delivery roles.

Core Responsibilities – AP Exam Production (50%)

• Oversee finalization, certification, and downstream delivery of AP Exams (60%): Work with content and technical teams to certify that each AP Exam form has been developed and will be delivered according to defined processes and specifications. Develop and manage schedules that prioritize according to time-sensitive downstream hand-offs, escalating as needed to ensure deadlines are met while maintaining accuracy. Facilitate final content validation processes for digital AP Exams, as needed. Coordinate hand-off of finalized AP Exams to downstream delivery systems and print vendors, as appropriate.
• Ensure accurate and timely set up of templates and data pathways for all AP courses and item types in relevant College Board exam authoring and delivery systems (20%). Support documentation development and management (20%). Collaborate with the broader team to revise and/or maintain certification processes and documentation, including job aides, checklists, and submission reports. Collaborate with the broader AP Assessment Production team to document and iterate on current work management practices and associated documentation, such as Standard Operating Procedure (SOP) documents.

About You

• Highly adaptable and resourceful, with the ability to thrive across analytical, operational, and stakeholder-facing work.
• Strong client service orientation with the ability to anticipate needs, resolve issues proactively, and deliver high-touch support.
• Strong problem solver who performs accurately and decisively in fast-paced environments.
• Detail-oriented with sound judgment, strong organizational skills, and the ability to prioritize and escalate effectively.
• Skilled at leveraging systems, technology platforms, automation tools, and advanced Microsoft Office applications, including Excel, Word, and Smartsheet, to drive efficiency and operational effectiveness.

Pay

The hiring range for this role is $56,000–$90,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront, rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live.

Schedule

This role is full-time. This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). This role also includes the ability to travel 3-5 times a year to College Board offices or on behalf of College Board business. Travel may range from 1-2 days to multi-week stays during peak operational periods supporting AP Reading activities in late May through June.