Associate Director, Advancement Information Systems - University Advancement

Core Responsibilities

• Modernizing Training & Documentation: Designing and delivering a robust training program supporting the Salesforce implementation and other tools. Leveraging emerging technologies and multimedia platforms to build, manage, and scale a comprehensive video library, end-user support materials, and technical documentation for CMU's global presence, including national and international campuses.
• Providing Dedicated Support: Serving as the primary point of contact for user questions and promoting the team’s services across the division through internal marketing, communications, outreach, and stakeholder engagement activities.
• Acting as a Project Manager and Business Analyst: Gathering business requirements and overseeing the end-to-end lifecycle of technology projects. Partnering closely with cross-functional stakeholders and technical experts to translate business needs into practical solutions, ensuring they are built and delivered successfully.
• Optimizing and Integrating Platforms: Leading the continuous development, enhancement, and optimization of technology platforms, successfully transitioning the division from initial implementation to long-term operational maturity. Managing the integration of localized tools into the broader University Advancement technology ecosystem (e.g., Gmail-to-Salesforce integration).
• Driving Change Management: Designing and executing actionable change management plans that drive successful technology adoption. Conducting impact assessments to align business objectives with project transitions and user readiness.
• Maximizing Platform Capabilities: Proactively assessing, testing, and rolling out new features released by current platforms (such as Salesforce and AdvancementRM) to ensure widespread user adoption and maximize return on investment.
• Evaluating and Deploying Emerging Tech: Continuously researching and piloting new technologies to put cutting-edge, practical tools directly into the hands of our end-users.
• Championing and Operationalizing AI: Encouraging the division-wide adoption of generative AI, prompt engineering, and productivity tools. Identifying successful, localized technologies or AI projects developed by individual staff members and scale them into robust, supported division-wide tools in alignment with the university's guidelines for responsible use.

Qualifications

• Strong analytical skills
• Strong verbal and written communication skills
• Problem solving and reasoning skills

Requirements

• Successful completion of a pre-employment background check