Director, Advancement Business Systems

Job Summary

Auburn Advancement is seeking a Director, Advancement Business Systems to lead the CRM and related programs. The successful candidate will manage, administer, and set direction for the Advancement CRM, its integrations, and reporting.

Responsibilities

• Serves as a knowledgeable Advancement leader, supporting all areas of the Advancement team.
• Leads a team in managing the Advancement CRM, associated integrations, reporting, and related tools to support Advancement operations.
• Works closely with external implementation partners to ensure ongoing maintenance, training, and CRM development.
• Develops cross-campus partnerships to share Advancement data and optimize a robust data storehouse.
• Collaborates with Advancement leaders and staff to develop and expand CRM strategic objectives.
• Led collaborative discussions and planning to identify areas of CRM optimization and develop solutions to meet business needs.
• Directs CRM enhancement rollouts and works with the Data Insights team to maximize data integrity.
• Collaborates with Advancement IT to develop and implement CRM-related projects and activities.
• Maintains a secure CRM environment through access controls and confidentiality protocols.
• Communicates CRM changes to stakeholders and provides change management oversight to improve CRM use and modern business processes.
• Trains the team on leading practices and maximizing CRM use.
• Maintains a strong commitment to protecting data and systems, and staying informed about industry trends.

Requirements

• Bachelor's degree
• 7 years of experience in advancement strategic initiatives, project management, CRM system administration, data analysis, and reporting.

Qualifications

• Proven experience in CRM system administration and data analysis.
• Strong leadership skills and ability to work collaboratively with teams.
• Excellent communication and change management skills.
• Knowledge of CRM software and best practices.
• Ability to work independently and manage multiple tasks simultaneously.

Skills

• CRM System Administration
• Data Analysis and Reporting
• Project Management
• Leadership
• Communication
• Change Management

Benefits

• Professional Development Opportunities
• Flexible Work Environment
• Competitive Compensation Package

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible to accommodate the needs of the position and the organization.