Associate Digital Customer Success Manager

About the role

The Associate Client Success Manager (ACSM) is a digital only engagement position at Veradigm. The role serves as the voice of the client to Veradigm and vice versa, ensuring robust adoption of solutions, maximizing expansion opportunities, and minimizing client attrition.

Responsibilities

• Reviews health signals and creates actions to support them, reporting progress on Key Performance Indicators.
• Tactically supports operations through ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, assisting with A/R issues, and supporting sales activities.
• Maintains internal client updates and creates a limited-complexity client facing executive dashboard for monthly operational review.
• Participates in strategic digital first planning for current and future projects, aligning Veradigm solution releases with client strategic priorities.
• Ensures oversight, visibility, and tactical coordination of digital first visibility of account health, and ensures client regulatory preparedness.
• Delivers client communications on potential business-impacting items, including industry/Veradigm news, release plans, planned outages, and major incidences.
• Identifies and executes solution optimizations, workflow best practices, and educational opportunities.
• Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans.
• Observes/participates in client Quarterly Business Reviews (QPRs), where applicable.
• Provides basic consultative insights into the client growth plan led by the Account Executive Office (AOE).
• Supports resolution of basic financial or contractual disputes, including concessions, terminations, and unfunded project requests.
• Drives client prioritization with escalated issues in support.

Requirements

• Education: Bachelor's Degree or equivalent
• Experience: 0-2 years relevant work experience

Preferred

• Technical / Business experience

Compensation

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Veradigm is committed to pay transparency and strives to ensure that compensation practices reflect the value placed on unique contributions and support for professional growth.