Associate Deposit Operations Specialist

About the role

The Associate Deposit Operations Specialist plays a crucial role in supporting the growth of small businesses by managing deposit operational activities. This position is essential for promoting business for the bank and maintaining relationships with both internal and external customers.

Responsibilities

• Maintain knowledge and understanding of bank policies and procedures
• Process ACH transactions, ACH returns, and ACH files using various banking platforms within NACHA rules and guidelines
• Open collateral and bank-controlled accounts per lending relationship requirements
• Maintain and update account holder information across multiple banking systems
• Research and resolve deposit account and general ledger reconciliation differences
• Monitor and review online deposit applications to ensure accurate documentation
• Monitor and address all exception items including non-post, stop pays, and NSF transactions
• Handle incoming and outgoing wire requests
• Issues and maintain debit cards
• Handle debit card disputes
• Adhere to all regulatory requirements and training
• Organize, plan, and prioritize tasks
• Pay close attention to detail to ensure accuracy and minimize mistakes
• Take steps to reduce adverse effects and mitigate risk
• Effectively communicate with others and adapt communication style as needed
• Demonstrate willingness to learn, accept feedback, improve, and adapt to change
• Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC

Requirements

• Bachelor’s degree or equivalent industry experience

Qualifications

• Knowledge of banking regulations

Skills

• Strong organizational and prioritization skills
• Attention to detail
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

Benefits

For a detailed overview of our employee benefits, please visit: http://www.liveoakbank.com/careers/

Pay

The base pay range for this position is $19.77 - $32.12 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.

Schedule

This position is considered essential and may require availability outside regular business hours, including during inclement weather or disaster scenarios.