Associate Specialist - Deposit Operations

Ally Financial only succeeds when its people do—and we live this every day. We see our employees as whole people with interests, families, dreams, and causes that matter. Our focus is on health, safety, work-life balance, and diversity and inclusion. From generous benefits to employee resource groups, we build paths that encourage professional growth and development. We want to help you evolve, so your opportunities can too.

Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements during the hiring process. All work requirements are subject to change based on leader discretion and business need.

About the role

The Associate Specialist - Operations supports key brokerage operations functions in a fast-paced environment. This role ensures accuracy, compliance, and proper recordkeeping while processing high-risk transactions and partnering with Compliance, clients, broker-dealers, and internal teams to resolve issues and support business needs.

Responsibilities

• Perform a variety of brokerage operations functions in accordance with established policies, procedures, and regulatory requirements.
• Maintain accurate records and client information to support operational excellence and compliance.
• Stay current on operational processes, products, and industry regulations.
• Respond to client inquiries via phone, email, and other communication channels with professionalism and exceptional service.
• Process and review activities including asset and money movement requests, CIP requirements, new account openings, account maintenance, and reporting reviews.
• Identify operational risks and process improvement opportunities, assist with workflow documentation, and support implementation of enhanced processes.
• Manage multiple priorities while ensuring accuracy, efficiency, and timely completion of daily responsibilities.
• Serve as a subject matter expert for brokerage back-office functions and support the training and onboarding of new team members.
• Partner with Operations leadership and Compliance on special projects, client complaint investigations, regulatory responses, and other business initiatives.
• Work independently, exercise sound judgment, and appropriately escalate issues when needed.
• Assist on special projects and research client complaint issues, including completing responses to complaints for Management review.
• Perform tasks with little to no supervision during processing, understanding when to escalate matters and seek assistance from senior team members.

Requirements

• High School Diploma or GED equivalent.
• Ability to work well with others, multitask, and handle issues under time constraints.
• Ability to work in a high-pressure environment with strict SLAs and deadlines.
• Results-oriented with strong organizational skills, including attention to detail and accuracy.
• Excellent oral and written communication and a strong desire to provide exceptional customer experience.
• Demonstrated experience in handling client concerns and issues with tact and diplomacy.
• Able to exercise independent thought and judgment and adapt to new tasks with little notice.
• Ability to communicate effectively in person, via email, and across departments.
• Willingness to work a fully onsite schedule, Monday through Friday, from 8:00 AM to 5:00 PM.

Preferred Qualifications

• Financial services industry experience.
• FINRA Series 7 and 63 licenses.
• Bachelor's Degree in Finance, Economics, Business, or a related field.
• Understanding of financial, brokerage, or trading practices.

Benefits

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (prorated based on start date and varies by full/part-time status and management level).
• Planning for the Future: Industry-leading 401K retirement savings plan with matching and company contributions, student loan paydowns, 529 educational savings assistance, tuition reimbursement, employee stock purchase plan, and access to a financial learning center and financial coach.
• Supporting Health & Well-being: Flexible health and insurance options including medical, dental, and vision; employee, spouse, and child life insurance; short- and long-term disability; pre-tax Health Savings Account with employer contributions; Healthcare FSA; critical illness, accident, and hospital indemnity insurance; and a total well-being program.
• Building a Family: Adoption, surrogacy, and fertility assistance; paid parental and caregiver leave; Dependent Day Care FSA; back-up child and adult/elder care days; and childcare discounts.
• Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program, and other employee discount programs.
• Other Compensations: Depending on the role, may include travel allowances, relocation assistance, a signing bonus, and/or equity.

Pay

Base Pay Range: $47,840 – $75,000 USD. An individual's position in the range is determined by the specific role, scope, responsibilities, work experience, education, certifications, training, and additional qualifications. This position is also eligible for annual incentive plan participation.