Associate Delivery Consultant

As a Delivery Consultant for the Upgrade Center, you are often the face of Oracle Health (Cerner) to clients. You communicate, collaborate, and work to design and customize clients’ new or updated computer systems. Much of your time will be spent communicating with and supporting clients. As you help maintain and upgrade their system, you foster strong relationships, empowering them to see how technology can save patients' lives, decrease errors, and reduce wasteful spending. Your end goal is to support clients through Cerner upgrades, system changes, enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, issue management, training, and go-lives. Your work is usually accomplished remotely, but depending on the team, travel may be required for onsite time with clients, up to 20%.

Responsibilities

• Support the Oracle Health (Cerner) Millennium EMR and ancillary technologies (CareAware, FetaLink, etc.) that help hospitals run safely and securely.
• Work directly with clients, access their domains, determine utilized functionality, create and execute test scripts, communicate results, and troubleshoot to resolve issues.

Requirements

• At least 4 years of total combined higher education and related work experience.
• Willing to travel up to 20% of the time as needed.
• Willing to work additional or irregular hours as needed and allowed by local regulations.
• Work in accordance with corporate and organizational security policies and procedures, understanding your role in safeguarding corporate and client assets.

Qualifications

Preferred Qualifications:

• Bachelor’s degree in Healthcare, Science, Biology, Technology, Finance, or a related field of study.

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with immunization, occupational health mandates, and/or drug testing.

Pay

Hiring range in USD from $24.62 - $50.43 per hour; from $51,200 - $104,900 per year. May be eligible for bonus and equity. Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: Flexible Vacation for salaried employees; accrued vacation for others (13 days annually for the first three years, 18 days annually thereafter; prorated for part-time).
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshes annually, carries over up to 112 hours.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits including auto, homeowner, and pet insurance.