Associate Dean for Student Services

About the Role

Plan, oversee, organize, and direct OCOM's student services departments, which include admissions, student affairs, financial aid, registrar, student support (learning specialists), and behavioral health, and their associated programs and activities. Ensure that assigned functions fulfill institutional goals and objectives, and supervise assigned staff.

Responsibilities

• Provide leadership in developing a unified vision for the delivery of student services across the entire enrollment continuum from admissions to graduation and beyond.
• Develop communication, data sharing, and integration of programs between Admissions, Registrar, Financial Aid, Student Affairs, Learning Specialists, and Behavioral Health.
• Provide oversight and direction to the Director of Admissions in the statistical analysis of admissions and enrollment data to develop effective recruitment and admissions strategies to meet OCOM's enrollment goals.
• Provide oversight and direction to the Director of Student Affairs and the Office of Student Affairs, including Student Life (council, organizations, community efforts, and events), Career Counseling, Student Travel, Event Planning (Orientation, Match, Graduation), and Alumni Affairs.
• Direct activities related to the Honor Code, including writing appropriate policies and procedures, educating students and faculty, conducting investigations, and ensuring consistency in sanctions.
• Provide oversight and direction to the Registrar in organizing and implementing the registration process for the DO program, maintenance of student records, degree and enrollment verifications, transcripts, local, state, and federal enrollment data reporting, and verification of completion of degree requirements for graduation, ensuring compliance with FERPA and other regulatory requirements.
• Provide oversight and direction to the Director of Financial Aid in administering the financial aid application process, ensuring compliance with federal laws and regulations, institutional enrollment goals, verification of student information for initial and continued eligibility for financial aid, and administration of scholarship programs.
• Provide oversight and direction to the Learning Specialists in creating effective learning goals and individualized educational completion plans to enhance medical student success.
• Provide oversight and direction to the Behavioral Health Specialist in delivering individualized behavioral health services to OCOM students.
• Recommend, develop, and implement student services policies, procedures, and practices that foster and promote student co-curricular learning; oversee student health insurance policies and procedures.
• Oversee student programs, services, and events that support the goals of OCOM.
• Promote student success and retention through mentorship and guidance.
• Engage in an analytical, empirical, data-driven approach to problem-solving and decision-making, and facilitate a culture of evidence in enrollment management and student services.
• Actively participate as a member of the Dean's Leadership Team.
• Participate in various committees responsible for monitoring student progress and success.
• Oversee the student services budget.
• Serve as a Campus Security Authority for purposes of Clery Act Crime Reporting.
• Serve as University 504/ADA liaison for OCOM.
• Support OCOM-approved policies and ensure adherence throughout the student enrollment process.
• Ensure compliance with federal, state, university, college, and other outside agency rules and regulations.
• Ensure confidentiality of student records in compliance with the Family Educational Rights and Privacy Act (FERPA).
• Support the student services team with coaching, guiding, and mentoring; provide professional development opportunities for staff.
• Perform other job-related duties and special projects as assigned.

Supervisory Responsibilities

• Directly supervise Directors of Student Affairs, Admissions, Financial Aid, Mental Health Counselors, Learning Specialists, and Registrar.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• Previous experience as an Assistant or Associate Dean in an Osteopathic or Allopathic Medical College in student services.
• Experience in various software applications and student information systems, especially applications specific to admissions, recruitment, enrollment management, financial aid, and statistical analysis.
• A team player who values cooperation, mutual support, and team cohesion.

Skills

• Effective listener, able to distill complex data and information requirements from a broad range of constituents.
• Able to proactively identify major issues and trends in health professions education that may impact OCOM.
• Strategic and visionary thinker and problem solver.
• Understanding of the interdependence and interrelationship of all student services departments in recruiting, admitting, and retaining a high-quality student population.
• Ability to work independently, with minimum oversight, attend to multiple projects simultaneously, deliver accurate results, and meet deadlines.
• Organizing, prioritizing, and managing multiple assignments and responsibilities, and moving projects efficiently from vision to reality.
• Knowledge of registration policies, procedures, and practices.
• Knowledge of the Family Education Rights and Privacy Act (FERPA).
• Knowledge of student federal and private loans, and scholarship policies and processes.
• Knowledge of student disability and accommodations policies and processes.
• Knowledge of learning specialist support mechanisms, policies, and processes.
• Knowledge of behavioral health policies and processes.
• Commitment to diversity and inclusivity.
• Leadership abilities and strong team management skills.
• Strong oral and written communication skills.
• Exceptional interpersonal skills to work well with faculty, staff, students, administration, and the public.
• Maintaining confidentiality and attention to detail.
• Ability to respond calmly and appropriately in emotional situations.
• Positive communication and collaboration with healthcare professionals.
• Organize, direct, and prioritize work appropriately.
• Exercise independent judgment in complex and new situations.
• Manage multiple concurrent projects and meet strict deadlines.
• Manage time well and work under stressful conditions.
• Excellent public speaking skills.
• Relate well with a diverse student population and other constituencies.
• Demonstrate tact, courtesy, and discretion in dealing with faculty, staff, students, administration, and the public.
• Maintain a high energy level and enthusiasm for OCOM.
• Proficient in using Apple Mac computers and Google Workspace tools.

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k, IRA).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off (Vacation & Public Holidays).
• Family Leave (Maternity, Paternity).
• Short Term & Long Term Disability.
• Training & Professional development – continuing education opportunities to support career growth.
• A supportive and collaborative work environment.

Pay

$190,000/Annually