Associate Customer Service Representative (WA)

About the role

The Associate Customer Service Representative provides proficient, high-quality attention and assistance to new and existing customers. The work is performed under direct supervision and requires exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others. This position is located in Puyallup, WA.

Responsibilities

• Accurately balance and complete a daily cash report
• Take customer orders and provide high-quality customer service as necessary
• Assist customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality
• Enter data into the computer as required with speed and accuracy
• Perform a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
• Operate standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
• Perform major cashiering duties, including taking payments in person, processing credit card payments, balancing individual cash drawers, and preparing bank deposits
• Edit meter reading, write and resolve service orders, fold, and stuff bills as requested
• Update customer accounts as needed
• Correspond with customers regarding metered billing status
• Scan and save service orders files customer and system service orders
• Participate in the Company's Continuous Improvement Process
• Perform work on-site in the assigned office location
• Perform other similar duties as assigned

Requirements

• Account skills for compiling adjustments and completing deposits
• Fast and accurate data entry skills
• Proficient with Outlook, Microsoft Word and Excel
• Proficiency required in handling and balancing cash
• Knowledge of English usage, spelling, grammar, and punctuation
• Knowledge of office methods and equipment, including filing systems
• Knowledge of principles and practices of customer service
• Ability to operate a personal computer and other office equipment
• Ability to manage multiple tasks accurately and with good humor
• Ability to take initiative to address and resolve problems
• High school diploma or GED
• Five years of customer service experience in an administrative or clerical capacity
• Excellent customer service skills with a pleasant and professional manner
• Must be available to work extended hours as required for customer needs
• Valid State Driver's License

Pay

Salary Range: $22.50 - $28.75 per hour

Schedule

Monday - Friday, 11:00 am - 7:30 pm or 10:00 am - 6:30 pm, based on daylight savings. This position is 100% in-office; no remote work option.