Associate Customer Service Representative Everyday Banking

About the role

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. This role offers a unique opportunity to join a global leader in financial services and contribute to its mission of driving innovation and empowering communities.

Responsibilities

• Support customers with empathy regarding financial products and services through various channels such as phone, text, chat, video chat, and other lines of communication.
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience.
• Navigate multiple computer systems and interact with team members on basic information, plus internal or external customers.
• Regularly receive direction from supervisors and escalate questions and issues to more senior employees.

Requirements

• 6+ months of Customer Service, Financial Services, or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
• Ability to resolve complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
• Knowledge, understanding, and experience of internet, mobile, and social media technology.

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
• Ability to resolve complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
• Knowledge, understanding, and experience of internet, mobile, and social media technology.

Job Expectations

• Must be able to attend full duration of required training period.
• This position is not eligible for visa sponsorship.
• Must work on-site at the location posted.
• Training schedule starts 8/3/26 and 8/24/26, lasting 7 weeks, 8:30am - 5:00pm Monday-Friday.
• Work schedule after training will be provided prior to start date.
• We are open from Sunday - Saturday, 6:00 am - 12:00am (EST).
• Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

Training Schedule

Training class will start 8/3/26 and 8/24/26 and will be for 7 weeks, 8:30am - 5:00pm Monday-Friday. Work schedule after training will be provided prior to start date. We are open from Sunday - Saturday, 6:00 am - 12:00am (EST). Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

Job Location

7711 Plantation Rd, Roanoke VA 24019 @RWF22

Posting End Date

19 Jul 2026