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Jobs · Analyst · Arizona

Associate Customer Service Representative Everyday Banking

Wells Fargo · Phoenix, AZ · 2 days ago
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About the role

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

Responsibilities

  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
  • Regularly receive direction from supervisor and escalate questions and issues to more senior employees
  • Interact with team on basic information, plus internal or external customers

Requirements

  • 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
  • Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
  • Ability to resolve complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
  • Knowledge, understanding and experience of internet, mobile, and social media technology

Desired Qualifications

  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
  • Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
  • Ability to resolve complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
  • Knowledge, understanding and experience of internet, mobile, and social media technology

Job Expectations

  • Must be able to attend full duration of required training period
  • This position is not eligible for Visa sponsorship
  • Able to work additional hours as needed

Schedule

Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift.

Training and Work Schedule

  • You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
  • Training class starts on 8/3/26 or 8/24/26 for 7 weeks.
  • Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday.
  • You are required to attend the full duration of this paid 7 weeks of training.

Posting Location

2202 W Rose Garden Ln, Phoenix AZ 85027 @RWF22

Posting End Date

19 Jul 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada:

Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-549116

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