Associate Customer Service Representative Everyday Banking

About the role

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

Responsibilities

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers

Requirements

• 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Ability to resolve complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
• Knowledge, understanding and experience of internet, mobile, and social media technology

Skills

N/A

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Pay

$18.00 - $22.12 per hour

Schedule

This position is not eligible for visa sponsorship. Employees may also be eligible for incentive opportunities. Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

Training Schedule

Training class will start 9/7/26 or 9/21/26 and will be for 7 weeks, 8:30am - 5:00pm Monday-Friday. Work schedule after training will be provided prior to start date. We're open from Sunday - Saturday, 6:00 am - 12:00am (EST).

Job Location

7711 Plantation Rd Roanoke VA 24019 @RWF22