Associate Customer Service Representative

California Water Service Job Description California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values-integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship-and is reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact. The Associate Customer Service Professional provides exceptional customer service in person via phone, web, e-mail, and chat using proper etiquette, professional language and grammar. At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve. Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal Water customers and seek ways to go above and beyond customers' expectation. They convey a positive attitude, take initiative and ownership in solving service challenges, and demonstrate the highest integrity and professionalism. Internally, our Customer Service Professionals build trust as they work as "one team" with their peers and leadership. Externally, they are extraordinary brand ambassadors who are instrumental in building customer loyalty by providing excellent service. This position is located in Chico, CA. Essential Functions Understand customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact meansProvide customer service addressing customer requests or inquiries concerning services, water quality and billingResponsible for scheduling and follow up of service/emergency requestsGenerate and complete: work orders, emails, document customer accounts and perform data entry as neededPerform tasks associated with daily/monthly/quarterly/annually reports and account exceptionsProvide customers with information regarding Company programs and servicesCommunicate with outside agencies and departments for service effortsCommunicate between regional customer support centers and local districtsPerform tasks associated with dispatchingCreate and complete service orders as neededPerform activities related to meter reading functions to include route assignment and daily auditing using Field Collection System Application (FCS) including AMR and AMIResearch and a complete daily billing exceptions and approve sample billsPrepare bank deposit and daily cash reportPayment processing/cashiering calwater.comMonitor and follow up on account with past due balancesPerform data entry for the Cross Connection Control program as well as printing and mailings as neededMaintain customer service records Other Duties And Responsibilities Other duties as assignedSocial media inquiry follow up Qualifications/Requirements Assist customers with a variety of transactions through a seamless and friendly experienceDefuse customer situations and provide resolution in a timely and effective mannerEnsure the security and privacy of customer information through education, compliance and resolution of issuesProficiency in multiple operating systems such as Microsoft Office and Oracle Customer Care & Billing, Field Collection System Application (FCS)Clear, effective communication with strong interpersonal skillsThe ability to prioritize multiple tasks in a fast-paced environmentAbility to perform basic mathematic functions, calculate figures, and reconcile account informationProven ability to maintain a high level of accuracy, attention to detail, and handle multiple prioritiesDay travel may be required within the respective region for training and/or team buildingPrimary dispatching duties will generally be assigned to the highest certified and highest seniority Customer Service Professional or Senior Customer Service Professional where applicableAll Customer Service Professionals will have opportunities to get cross-trained when a temporary need arisesAll Customer Service Professionals must demonstrate strong reading and writing skills and be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsMust possess a high school diploma or equivalentMinimum 5 years of experience in customer service, preferably in a shared services/call center environment Salary Range Step 1 - $28.98 Step 2 - $31.34 (12 months) Step 3 - $33.84 (24 months) Deadline to submit resume is Wednesday, September 16, 2026. The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawai'i Water Service, New Mexico Water Service, Texas Water Service, and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES. To apply, please visit: https://calwatergroup.wd5.myworkdayjobs.com/en-US/CWSG/job/Chico-CA/Associate-Customer-Service-Representative_R3270 Copyright ©2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-2003a516ea5d4da6878fd5584b4dca13