Associate Customer Service

About the role

Works multiple priority activities concurrently that require extensive coordination with multiple customers, time zones, and follow-through.

The successful candidate must interact effectively with internal and external customers.

The position utilizes extensive knowledge of company operations, policies, and department functions in performing duties, many of which are confidential in nature, with minimal direction.

Exercise good judgment in setting task priorities.

Must be self-motivated, professional, tactful, possess strong problem-solving and accuracy skills.

Communicate clearly and concisely in oral and written format with managers and employees of all levels.

Support multiple priority activities concurrently that require considerable coordination and follow through to meet requirements.

Reports to senior customer service representatives.

Initiative, strong organizational and communication skills, attention to detail, follow through and commitment to customer satisfaction are all critical to this role.

Handle a high call volume.

Use strong communication skills.

Maintain a positive professional demeanor while handling DSI customers.

Responsibilities

• Works multiple priority activities concurrently that require extensive coordination with multiple customers, time zones, and follow-through.
• The successful candidate must interact effectively with internal and external customers.
• The position utilizes extensive knowledge of company operations, policies, and department functions in performing duties, many of which are confidential in nature, with minimal direction.
• Exercise good judgment in setting task priorities.
• Must be self-motivated, professional, tactful, possess strong problem-solving and accuracy skills.
• Communicate clearly and concisely in oral and written format with managers and employees of all levels.
• Support multiple priority activities concurrently that require considerable coordination and follow through to meet requirements.
• Reports to senior customer service representatives.
• Initiative, strong organizational and communication skills, attention to detail, follow through and commitment to customer satisfaction are all critical to this role.
• Handle a high call volume.
• Use strong communication skills.
• Maintain a positive professional demeanor while handling DSI customers.

Requirements

• Work efficiently and effectively in a demanding environment.
• Strong communication skills.
• Skilled at organizing administrative processes and systems.
• Proficiency in various software programs including MS PowerPoint, Excel, Outlook and Word.
• Handle multiple tasks simultaneously and autonomously.
• Must be detail-oriented; possess executive presence, maturity and judgment.
• Excellent interpersonal, organization and communication skills.
• Strong problem-solving skills that allow to proactively anticipate requirements.
• Able to maintain a high degree of confidentiality.
• Must be enthusiastic with a positive outlook and “can-do” attitude.

Qualifications

• High School diploma or equivalent.
• A minimum of 3 years of directly related work experience.
• 2 or more years experience working with Microsoft Office in a business environment.
• Strong MS office skills.

Skills

• Communications
• Initiative
• Adaptability
• Planning
• Teamwork
• Work Habits
• Stress Tolerance
• Customer Service

Benefits

Diagnostics Solutions International, LLC is an equal opportunity employer committed to a diverse workforce.

Contact us for additional information and services quotes

1.877.374.5521