Associate Customer Relations Representative

About the role

The Associate Customer Relations Representative supports the customer experience at Applied Medical by managing inbound and outbound customer interactions, processing orders, and collaborating across internal departments to resolve customer needs efficiently. This role works within a team-oriented customer relations environment and serves as a direct point of contact for external customers and internal partners including Credit, Field Operations, and Shipping.

Key Responsibilities

• Enter and manage customer orders accurately within Applied Medical's order management systems.
• Handle inbound and outbound customer communications to address inquiries, resolve issues, and support account needs.
• Collaborate with internal departments including Credit, Field Operations, and Shipping to ensure timely and accurate order fulfillment.
• Build and maintain strong working relationships with external customers by providing responsive, professional service.
• Learn and apply Customer Relations team processes, procedures, and system workflows to support daily operations.
• Aid with additional tasks and projects as assigned to support team and departmental goals.
• Understand and comply with safety rules and company policies.

Success in This Role Looks Like

• Processing customer orders accurately and efficiently with a high degree of attention to detail.
• Resolving customer inquiries and issues quickly through clear communication and effective cross-functional coordination.
• Building dependable working relationships with both external customers and internal partners.
• Demonstrating growing proficiency in Applied Medical's systems, processes, and customer relations workflows.
• Contributing to a team environment focused on service quality, accountability, and continuous improvement.

Position Requirements

• Bachelor's degree.
• More than one year of customer service experience in a call center setting, preferably within a manufacturing environment.
• Knowledge of Microsoft Excel and Outlook.
• Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Ability to manage multiple priorities simultaneously in a fast-paced, team-oriented environment.

Preferred Skills and Attributes

• Bilingual in French.
• Experience with Systems, Applications, and Products in Data Processing (SAP).
• Familiarity with order entry, account management, or customer support within a manufacturing or medical device environment.

Benefits

• Competitive compensation range: $24- $28 / hour(California).
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Educational reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.