Associate Customer Integrations Manager, Logistics

About the role

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! As an Associate Customer Integrations Manager, Logistics, you will play a critical role in supporting the success of our small and medium-sized business (SMB) customers. You will be responsible for overseeing shipping document integrations into our products and services, ensuring a smooth, efficient implementation experience tailored to the needs of growing businesses. Working closely with SMB customers, you will understand their operational requirements, coordinate technical implementation, and provide ongoing guidance to help them realize value quickly and confidently from our solutions.

Responsibilities

• Own the customer integration process and technical configuration of all shipping document integrations and Document Explorer solutions for SMB customers, ensuring timely completion and minimized time to value.
• Manage projects related to customer integrations, ensuring timelines and deliverables are met, and customers are kept informed throughout the process.
• Act as a liaison between customers and internal product teams to address technical issues, troubleshoot problems, provide timely resolutions, and serve as an escalation point for Customer Support.
• Drive product adoption by training SMB customers to confidently use shipping document integrations and Document Explorer to their full potential.
• Monitor the performance of integrated solutions, gather customer feedback, and recommend improvements or optimizations.
• Participate in Sales and Customer Success meetings to provide subject-matter expertise on shipping document integrations.

Qualifications

• Bachelor’s Degree OR at least 1-3 years of experience in a fast-paced, customer-facing role.
• Proven experience in customer success, support, or account management.
• Strong technical aptitude with familiarity in software and systems integrations + troubleshooting.
• SQL/PostgreSQL experience is a plus.
• Excellent communication and interpersonal skills.
• Project management experience with the ability to manage multiple projects simultaneously.
• Strong problem-solving skills and ability to collaborate cross-functionally.

Benefits

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Pay

The annual salary range for this role is: $61,800 - $70,000 CAD (or $58,900 - $70,000 USD). The actual salary offered will be determined based on factors such as education, relevant skills, work history, certifications, location, and more, and may fall anywhere within the range.

Schedule

Location: This role follows a hybrid work model, with regular in-office presence required at our Toronto, CA or Rogers, Arkansas office.