Associate Customer Operations Manager

About the role

Responsible for managing high volumes of customer accounts while building strong foundational relationships and developing operational excellence skills. You support customer success through responsive service delivery, process adherence, and platform proficiency training.

Responsibilities

• Manage and prioritize high volumes of customer requests across multiple accounts, ensuring timely resolution and customer satisfaction
• Build relationships with assigned customer accounts by understanding their needs, identifying issues early, and providing responsive support
• Train and enable customers on Deel platform functionality, payroll processes, and best practices to maximize their product adoption
• Identify and escalate risks that may lead to customer churn; coordinate with team members to resolve issues
• Coordinate with internal stakeholders (HR, payroll, support teams) to ensure proper request handling and delivery
• Be the voice of the customer by collecting feedback on product features and sharing insights with support and product teams

Qualifications

• 1–3+ years of experience, can be in any customer-facing role, support, operations, or customer success
• Ability to manage and prioritize high volumes of customer requests
• Previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes
• Quantitatively inclined and data savvy; able to draw quick, insightful conclusions from complex data sets, ask critical questions, and synthesize raw numbers into simple, actionable recommendations
• Reliable, motivated self-starter with a passionate growth mentality; enjoys fast-paced environments, isn’t deterred by setbacks or pivots, and thrives in roles requiring a very high degree of responsibility
• Solid track record of achievement—e.g., success in a top-tier company, quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Strong analytical foundation with the ability to manipulate and synthesize data

Benefits

• Health insurance effective from Day 1 (Medical, Dental, & Vision)
• 401k retirement plan
• Disability insurance
• Life insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Flexible time off (PTO)
• 12 paid holidays per year
• Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent

Pay

Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country’s currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location.

• Stock grant opportunities dependent on role, employment status, and location
• Additional perks and benefits based on employment status and country
• Optional flexible working office membership, with IWG