Associate Customer Care Representative - Flex
At Amica, we pride ourselves on being an inclusive and supportive environment where everyone works together to provide the best experience for our customers. We believe in trust and fostering lasting relationships for both our customers and employees. Our Fairport, NY office is seeking an Associate Customer Care Representative to join our Flex team.
About the role
This position involves telephone contact to assist and service policyholders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.
Responsibilities
- Conduct professional telephone conversations to service customer accounts in a high call volume environment
- Achieve cross-selling objectives by identifying opportunities to introduce customers to additional products and services aligned with their needs
- Problem-solve and use time effectively to multitask and prioritize work
- Assist customers with various billing and policy change transactions over the phone
- Gain customer trust and respect by establishing and maintaining effective relationships
- Demonstrate a high standard of customer service
- Collaborate with others in a team setting
Schedule
The 40-hour compressed schedule will be one of the following options:
- Sunday - Thursday (Monday-Thursday 12pm-8pm, Sunday 7am-3pm)
- Tuesday - Saturday (Tuesday-Friday 12pm-8pm, Saturday 8am-4pm)
Work from home may be available up to two days a week once trained to work independently.
Pay
A starting annual salary of $48,298 ($23.22/hr). Additional compensation is dependent on level of experience and applicable licenses within the property and casualty industry, with a range of up to $70,040 annually ($33.67/hr). For employees working a flex shift, there is a 15% shift differential, providing an equivalent annual rate of pay of $55,542 and potentially up to $80,546. Shift differential compensation is considered variable and applies only when working eligible schedules. Additional compensation is also available through our sales bonus plan.
Benefits
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Paid Vacation – at least 13 vacation days in the first 12 months (amounts may vary by role)
- 14 paid holidays observed
- Sick time – 6 days at hire, 6 additional days at 90 days of employment
- Generous 401k with company match and immediate vesting, plus annual 3% non-elective employer contribution
- Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth, and/or service goals
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Paid parental bonding leave
- Employee community involvement
Requirements
- High school diploma or equivalent education required
- Previous customer service and sales experience
- Excellent interpersonal and communication skills
- Computer keyboard and processing skills
- Previous insurance background is a plus, but not required
- After hire, employees will be required to obtain a state insurance license and meet continuing education requirements (comprehensive training will be provided)
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine, and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships with our policyholders.