Associate Customer Account Representative

Location: Cleveland, OH

Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative at Cleveland Headquarters in Cleveland, Ohio. Our Associate Customer Account Representatives are an essential resource for customer account management and support. They are responsible for managing all aspects of the order flow process including project creation, release to manufacturing and confirming logistics support for final customer delivery. The ideal candidates will enjoy working in a fast‑paced team environment, where multi‑tasking and managing competing demands are critical to success.

Responsibilities

• Provide day‑to‑day front‑line customer support.
• Build strong customer relationships with internal and external customers while working in a team environment.
• Oversee customer accounts, including new customer set‑up, manage customer order status and expedite material through production facilities to meet customer requirements.
• Possess a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties.
• Verify and audit manufacturing order details.
• Confirm orders have been approved for production.
• Monitor hold queues.
• Manage data files for inter‑company transfers.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• 2 years relevant work experience.
• Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong problem‑solving, planning and decision‑making skills.
• Initiative, detail orientation and problem‑solving skills.
• Effective communication with team internally and externally.

Preferred Qualifications

• Bachelor’s degree.
• Knowledge in SAP.
• Experience working with Linux mainframe applications/ERP systems.
• Proven analytical capabilities.
• Intermediate level in Microsoft Excel.

Pay

The salary range for this role is $50,000 to $65,000. Pay within the range will be based on factors such as education, qualifications, experience, skills, geographic location, and business needs.

Benefits

We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.