Associate Customer Account Representative

Summary Of Responsibilities

• Provide day-to-day front-line customer support
• Build strong customer relationships with internal and external customers working in a team environment
• Oversee customer accounts, including new customer set up, manage customer order status and expedite material through our production facilities to meet customer requirements
• Possess a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties
• Verify and audit manufacturing order details
• Confirm orders have been approved for production
• Monitor hold queues
• Manage data files for inter-company transfers
• Other duties as assigned

Minimum Qualifications

• A High School Diploma or GED
• 2 years relevant work experience
• Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Strong problem solving, planning and decision-making skills
• Initiative, detail orientation and problem-solving skills
• Effectively communicates with team internally and externally

Preferred Qualifications

• Bachelor's degree
• Knowledge in SAP
• Experience working with Linux mainframe applications/ ERP systems
• Proven analytical capabilities
• Intermediate level in Microsoft Excel

Pay

Competitive pay with variable compensation opportunity

Schedule

N/A

Benefits

Health insurance, retirement plan, education assistance, paid time off and more