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Jobs · OTHR · Michigan

Associate Customer Account Representative

Cleveland-Cliffs · Novi, MI · 2 wk ago
On-siteOTHRFull-time

Summary Of Responsibilities

  • Provide day-to-day front-line customer support
  • Build strong customer relationships with internal and external customers working in a team environment
  • Oversee customer accounts, including new customer set up, manage customer order status and expedite material through our production facilities to meet customer requirements
  • Possess a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties
  • Verify and audit manufacturing order details
  • Confirm orders have been approved for production
  • Monitor hold queues
  • Manage data files for inter-company transfers
  • Other duties as assigned

Minimum Qualifications

  • A High School Diploma or GED
  • 2 years relevant work experience
  • Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Strong problem solving, planning and decision-making skills
  • Initiative, detail orientation and problem-solving skills
  • Effectively communicates with team internally and externally

Preferred Qualifications

  • Bachelor's degree
  • Knowledge in SAP
  • Experience working with Linux mainframe applications/ ERP systems
  • Proven analytical capabilities
  • Intermediate level in Microsoft Excel

Benefits

Cleveland-Cliffs Inc. offers an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.

About the Role

The Associate Customer Account Representative plays a crucial role in managing customer accounts and ensuring timely and accurate deliveries. This position requires strong interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently within a fast-paced environment.

Schedule

Full-time position available.

Pay

Competitive pay with variable compensation opportunity.

Skills

Strong problem solving, planning and decision-making skills, initiative, detail orientation and problem-solving skills, effective communication, working knowledge of computers and Microsoft Office Suite, working knowledge of plant processes, product characteristics, and systems requirements.

Benefits

Health insurance, retirement plan, education assistance, paid time off, and more.

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