Associate Creative Director, Consumer Services

About the role

As an Associate Creative Director, Consumer Services, you are the strategic and creative owner for all client work within a dedicated vertical. You lead creative strategy and design, oversee production and post-production output, and partner with cross-functional teams to drive business growth.

Responsibilities

• Oversee the creative vision and output for clients within a defined industry vertical while serving as the senior creative advisor to clients, translating insight and data into breakthrough campaigns
• Oversee all aspects of creative - from strategy to execution to post-production - ensuring output aligns with performance goals
• Translate insight and data into breakthrough campaigns that connect creative to business and channel objectives
• Lead and manage a group of creative professionals (Creative Strategists, Designers, Editors, etc.), overseeing 3–4 direct reports at senior levels
• Drive team development through coaching, clear growth plans, and training initiatives while managing performance, retention, staffing, and promotion recommendations
• Champion high-performance creative workflows, QA processes, and omnichannel best practices
• Identify client growth opportunities through creative-led retention and expansion efforts

Requirements

• You have held an Associate Creative Director, Creative Director, Design Director, Video Director or Senior Creative Lead role at a creative and/or media advertising agency
• Demonstrated portfolio illustrating proficiency to conceptualize, develop and deliver creative campaigns across multiple channels
• Senior level mastery of one or multiple executional skill sets: Copywriting, Design, Production, Strategy, or Post Production
• Robust experience collaborating with and managing creative teams across multiple client accounts
• Demonstrated experience in a client facing role, being able to speak directly to presentation and problem solving experience
• Deep understanding of creative best practices, strategy, compliance, project management and team management
• High ability for original conceptualization with high proficiency for organization
• Self starter and problem solver mentality

Key Performance Indicators (KPIs)

• 96%+ Creative client retention rate
• Closed Service Expansion Retainer for Creative to support Division
• 8 Average Client NPS
• Hit Division P&L Goals (revenue and ebitda)
• 60% Team Retention
• 60% Creative Team contribution margin
• Client Book Revenue per Employee: $22,000

Most Important Things (MITs)

• Effectively manage your team(s) to facilitate a positive team member experience and alignment with company objectives
• Delivery of a top-tier product for our clients by our team
• Oversee the growth and retention of the team and clients