Associate, Community Engagement

Job Summary

Since 1984, Share Our Strength® has led the fight against hunger and poverty by inspiring and organizing individuals and businesses to share their strengths. We are seeking an Associate, Community Engagement to lead our social media community engagement strategy.

About the Role

The Associate, Community Engagement leads the organization's social media community engagement strategy, transforming digital platforms into active spaces for dialogue, trust-building, support, and mobilization. This is a mission-critical, high-visibility role that sits at the intersection of brand reputation, audience relationships, and movement building.

Responsibilities

• Lead proactive engagement (also known as comments-as-creative) strategies positioning the organization within high-visibility conversations and reinforcing issue authority at scale.
• Oversee real-time audience interaction across all social platforms, including monitoring and responding to inbound comments and direct messages at scale.
• Coverage of live events and social media support for event coverage.
• Serve as an on-camera brand voice for social content where appropriate, participating in short-form video, behind-the-scenes coverage, or community-centered storytelling that reflects the organization's authentic personality.
• Analyze audience sentiment around issue areas and translate insights into actionable messaging approaches and campaign recommendations for communications, fundraising, and program teams.

Qualifications

• Bachelor’s degree preferred but not required, or equivalent professional and work experience.
• 2-3 years of experience in social media content creation or account management with demonstrated progression in scope and responsibility.
• Demonstrated experience managing community engagement at scale, including high-volume inbound comment and DM management across multiple platforms.
• Strong strategic judgment with the ability to make independent, real-time decisions in high-visibility and sensitive situations without escalation.
• Experience with proactive / comments-as-creative social engagement strategies.
• Comfortable appearing on camera in authentic, unscripted or semi-produced social video formats; experience as an on-camera talent or creator is a plus.
• Experience supporting live event social coverage is valued.
• Proficiency with social media management platforms (Sprout Social preferred), social listening tools, and community moderation workflows.
• Deep knowledge of platform dynamics across Instagram, TikTok, Facebook, X/Twitter, LinkedIn, and Threads including algorithmic signals, community norms, and risk management.
• Outstanding interpersonal skills and emotional intelligence, with the ability to navigate complex, sensitive, and sometimes adversarial public interactions with grace.
• Excellent written and oral communication skills, including the ability to adapt voice and tone rapidly across contexts.
• Demonstrated ability to work cross-functionally, build internal relationships, and serve as a connector between teams and audiences.
• Familiarity with issue advocacy and political campaign experience is valued.
• Genuine commitment to anti-hunger, anti-poverty, and equity-centered work.

Benefits

We offer a comprehensive benefit plan which currently includes, but is not limited to, health insurance, dental insurance, vision insurance, retirement, wellness benefits, and paid time off (vacation leave, sick leave, personal leave, holiday, parental leave, bereavement leave, military leave, and jury duty leave).

Equal Employment Opportunity

Share Our Strength is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, disability, medical condition, pregnancy or pregnancy-related condition, marital status, sex, sexual orientation, gender expression, military status, age, or any other classification protected by law.