Associate, Communications

About the role

The Associate, Communications at Sallie Mae will assist Customer Communications leadership in the creation, implementation, and management of our communication inventory.

Responsibilities

• Drive the Customer Communications review process across any assigned inventory by monitoring reporting, initiating reviews, and providing initial edits and recommendations.
• Aid in creating engaging content for various communication channels, including digital platforms, print, and email.
• Collaborate with stakeholders to gather information and updates for communication materials.
• Handle multiple projects on tight timelines.
• Manage assigned customer communications and work with senior team members to secure required approvals and ensure communications adhere to regulatory requirements, accurately reflect system functionality, and provide an excellent customer experience.
• Ensure consistency in messaging and brand voice across all communication materials and platforms.

Requirements

• Attention to detail and excellent proofreading and editing abilities.
• Strong written and verbal communication skills, with the ability to convey messages effectively.
• Proficient skills in using communication tools and software, such as content management systems; PolicyTech; and Microsoft Office products, especially Word, Excel, and PowerPoint.
• Expertise in using Microsoft Word to track and review document edits.
• Able to work collaboratively in a team environment and multitask effectively.
• Strong organizational skills and ability to meet deadlines.
• Extremely detail-oriented mindset and comfort developing and/or working with project plans/timelines.
• Creative thinking and a proactive attitude toward problem-solving.

Preferred Qualifications

• Bachelor’s Degree in English, Marketing, Communications, or Journalism, bachelor’s degree and/or relevant previous experience.

What You Have

Attention to detail and excellent proofreading and editing abilities.
Strong written and verbal communication skills, with the ability to convey messages effectively.
Proficient skills in using communication tools and software, such as content management systems; PolicyTech; and Microsoft Office products, especially Word, Excel, and PowerPoint.
Expertise in using Microsoft Word to track and review document edits.
Able to work collaboratively in a team environment and multitask effectively.
Strong organizational skills and ability to meet deadlines.
Extremely detail-oriented mindset and comfort developing and/or working with project plans/timelines.
Creative thinking and a proactive attitude toward problem-solving.

Benefits

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities